Audit & Reporting Agent

hace 2 semanas

Palma, Baleares, España Hotelbeds A tiempo completo
Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel. We're gamechangers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are techdriven, with a customerfirst philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.

And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.

In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
This role is responsible for executing periodic reports, analyzing, protecting and optimizing OM, minimizing negative impacts and managing suppliers' litigations. Creation of periodic reports related to our BTB Operations & Excellence teams KPIs Analyze KPIs in order to provide conclusions, suggestions and detect main issues and opportunities Design and create reports in Excel and Salesforce Analyze bookings at an individual level to reduce OM loss caused by Negative profitability bookings Identify opportunities to maximize profitability and set action plan. Analyze and waive cancellation policies and no shows fees where applicable Resolve supplier litigations to avoid discrepancies and payment delays Navigating the challenges associated with the technical issue and finding solutions to avoid the impact of the issues Skills needed:
  • Graduate in Tourism or related studies
Proficiency with Salesforce, Tableau & Atlas Specific customer service industry knowledge and experience Fluent English is a must. Other languages are a plus Data analytical, conceptual and reporting skills Ability to adapt to changes Commercial skills Opportunities focus Advanced Excel and Power Point skills are a must Previous experience in operationsYou will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

  • Within an innovative, engaging and multicultural environment.
  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.
  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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