Operations and Maintenance Coordinator
hace 1 semana
What about us?
Sunhero is a residential solar energy company on a mission to make access to clean, PV solar energy easy and affordable.
Sunhero was founded in 2021 by two entrepreneurs with over 25 years of experience launching companies in the international markets, including Airbnb, Rover, and Course Hero.
What would you do working with us?
We are seeking a highly motivated and customer-oriented Operations and Maintenance Monitor Engineer to join our team at our solar panel startup.
As a key member of our technical support team, the Operations and Maintenance Monitor Engineer will be responsible for providing front-line technical support to our customers, resolving technical issues, and ensuring a high-quality experience for our customers.
Key Responsibilities:
- Call different suppliers or other staff for updates on the work they are doing and update the applicable tickets and participate in facetoface customer service reviews.
- Monitor several PV plants and highlight issues as they occur in realtime; carry out daily checks on solar monitoring systems to look for issues that are affecting performance and if found, document through a ticket and own the resolution by coordinating the internal and external resources to undertake reactive works.
- Track and develop the performance, availability, and profitability of each PV plant as KPIs and report this on a daily and monthly basis.
- Collaborate with other departments to resolve more complex issues and ensure customer satisfaction.
- Review and understand the O&M contracts applicable to each PV plant and ensure that we fulfill all our contractual requirements.
- Assist with determining the specific maintenance requirements for the full list of equipment on each PV plant, and ensure this is covered in the planned maintenance schedule.
What we would need from you to be successful in this role?
- Diploma or certificate in engineering or relevant technical support experience.
- Previous experience in technical support and exceptional problemsolving skills.
- Knowledge of solar panels and renewable energy systems is a plus.
- Ability to work independently and as part of a team in a fastpaced environment.
- Service Focused with good relationship building and good management skills including organizational ability and demonstrated ability to prioritize.
- Customer service experience.
- Strong communication, planning & organizing, and technical skills
We have a beautiful office in downtown Barcelona, where you would be expected to come to the office 2-3 days per week.
What perks you will find in Sunhero:
- A meaningful job
- we are driven by the desire to make a positive impact on our planet.
- You will get the chance to deliver impact and shape the path of one of Southern Europe's solar panel most promising startups.
- A chance to work with and learn from an experience, diverse, inclusive, and international team. We are 19+ nationalities at Sunhero.
- You will have a flexible working schedule that is based on ownership and autonomy of your role.
- We are a working parentfriendly environment. 80% of our leadership are parents themselves.
Diversity & Inclusion
Diversity and inclusion are important to us, and we're constantly working to improve these aspects. At Sunhero, we don't just accept our differences, we fully support and celebrate them.
We're committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression.
We strive to be an equal-opportunity workplace.-
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