Service Delivery Manager

hace 2 semanas


Oviedo, Asturias, España Seresco A tiempo completo

Seresco, empresa pionera del sector TIC en España, incorporada en el BME Growth, selecciona
Service Delivery Manager para su incorporación inmediata en el Área de Infraestructuras, Sistemas y Servicios de la Compañía.


Buscamos profesionales con experiência en Gestión y puesta en marcha de Servicios TI para desarrollar sus funciones entre las áreas técnicas de desarrollo e infraestructura TI de un cliente del sector de la industria pesada.

Modelo de trabajo hibrido. La posición se desarrollará principalmente en remoto, si bien será necesario viajar a centros de trabajo nacionales y europeos.

OFRECEMOS

  • Puesto estable. Contrato indefinido.
  • Integración en un equipo multidisciplinar.
  • Desarrollo de carrera profesional.
Si te unes a nuestro equipo, podrás contar con beneficios como:

  • Una política de RRHH que permitirá la integración perfecta de tu vida personal. Política de teletrabajo muy extendida en la Compañía.
  • Disfrutarás de 22 días laborables de vacaciones, más el día de nochebuena o nochevieja. El día que no disfrutes aprovecharemos para tomar algo juntos y brindar a nuestra salud.
  • Horario de trabajo flexible, disfrutamos de cuatro meses de jornada continua de mañanas.
  • En Seresco tenemos la posibilidad de configurar qué queremos hacer con nuestro sueldo bruto (programa Serflex), pudiendo utilizar una parte de forma flexible.

Podrás optar a los siguientes servicios:

  • Seguro Médico (Sanitas, IMQ o Caser), incluyendo familiares.
  • Cheque/Tarjeta Gourmet.
  • Tarjeta Transporte.
  • Cheque guardería.
  • Existe también un plan de incentivos muy interesante si nos ayudas a encontrar a profesionales como tú.
  • Como aquí todos ayudamos a buscar/inventar nuevos proyectos, también existe un plan de recompensa por captación de negocio.
  • Bolsa de apoyo a estudios reglados.
  • Te ayudamos con los idiomas, porque es muy posible que los necesites (inglés y francés).
  • Formación para que puedas mantenerte al día.
  • Organización donde todas las puertas están abiertas de verdad.

¿Te suena bien?
Ya sabes

RESPONSABILIDADES

  • Trabajo directo con los equipos operacionales y consecución de acuerdos de nível de servicio e indicadores.
  • Liderar revisiones de ejecución de los servicios con el negocio.
  • Seguimiento y control de incidentes críticos del servicio hasta su consecución.
  • Liderar el análisis de problemas y supervisión de la gestión del cambio.
  • Asegurar el flujo de información y comunicación oportuno entre los equipos técnicos y el negocio.
  • Supervisar los procesos operacionales (ITIL) y asegurar la adherencia de los equipos a los mismos.
  • Identificar y proponer acciones de mejora.

Requisitos:

  • Inglés fluido.
  • Francés valorable.
  • Experiência en entornos multiculturales y complejos.
  • Conocimiento y experiência real en entornos ITIL.
  • Orientación a procesos y experiência en mejora continua de servicios.
  • Capacidad analítica para identificar problemas y riesgos e implementar los planes correctivos necesarios.
  • Habilidades de Gestión:
  • Liderazgo.
  • Resolución de problemas.
  • Iniciativa.
  • Enfoque de Servicio.
  • Experiência en Gestión y/o puesta en marcha de Servicios Gestionados.
  • Capacidad de comunicación con el negocio e interlocutores técnicos de distinto nível.
  • Capacidad de entender el lenguaje IT y trasladarlo al negocio.
3 years
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