Customer Support Associate

hace 1 semana


Barcelona, Barcelona, España Webhelp A tiempo completo
Are you looking to take on a new challenge? Do not wait until tomorrow. Your journey starts today

Our client:


They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.


  • They commercialize a wideranging portfolio of betterforyou healthy lifestyle solutions to improve the lives of their customers.
  • Your responsibilities:
  • You will provide an exceptional and personalized customer support via different channels, to ensure customer and brand partner retention and satisfaction
  • You will analyze and identify clients' needs, offering the best possible solution and/or product
  • You will provide response and resolution of users' inquiries within the SLA
  • You will maintain service and product knowledge
  • You will follow all processes and procedures of the project and escalate potential service issues to management
  • Hours and Benefits:
  • Shift: 39 hours/week, rotative Monday to Saturday 08:00 to 16:00, 5 days/week
  • Salary: 21,700 Euros gross/year + up to 2,000 Euros gross/year Bonus
  • Ongoing training
  • Diverse growth opportunities
  • Start date: Immediate
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)


Why apply?
  • A large variety of discounts with our partners
  • New and modern offices in the Poble Nou area
  • Free weekly and after work activities
  • We promote intercompany mobility to work at any of our sites around the world.
  • We have more than 14 locations in over 35 countries
  • Referral program
  • That's you:
  • You are native in Danish and have fluent English (spoken and written)
  • Ideally, you have previous experience in the ecommerce business (B2B and B2C)
  • You are outspoken and eager to learn
  • You feel comfortable in fast paced environments and easily adapt to changes
  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ DENMARK

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