Empleos actuales relacionados con Senior Customer Support Associate - Barcelona, Barcelona - Ingram Micro
-
Phm632 | Senior Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Craig Test A tiempo completo**Job Summary**Craig Test is seeking a highly skilled Senior Customer Support Associate to join our team. As a Senior Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**Respond to inbound service requests and resolve issues in a timely and efficient...
-
Phm632 | Senior Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Craig Test A tiempo completo**Job Summary**Craig Test is seeking a highly skilled Senior Customer Support Associate to join our team. As a Senior Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**Respond to inbound service requests and resolve issues in a timely and efficient...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoAbout Mygwork and AutodeskMygwork is an inclusive employer and a member of the LGBTQ+ business community. We are proud to partner with Autodesk, a leading provider of software solutions for the construction industry.Job OverviewWe are seeking a highly skilled and dedicated Customer Support Associate to join our team in Barcelona. As a Customer Support...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoAbout Mygwork and AutodeskMygwork is an inclusive employer and a member of the LGBTQ+ business community. We are proud to partner with Autodesk, a leading provider of software solutions for the construction industry.Job OverviewWe are seeking a highly skilled and dedicated Customer Support Associate to join our team in Barcelona. As a Customer Support...
-
Customer Support Associate
hace 3 semanas
Barcelona, Barcelona, España Importante empresa A tiempo completoAbout CledaraCledara is a fast-growing fintech company that offers a comprehensive SaaS purchasing, management, and compliance platform for businesses. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy.Our MissionWe help businesses in the UK and Europe become more...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Importante empresa A tiempo completoAbout CledaraCledara is a fast-growing fintech company that offers a comprehensive SaaS purchasing, management, and compliance platform for businesses. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy.Our MissionWe help businesses in the UK and Europe become more...
-
Customer Support Associate
hace 4 días
Barcelona, Barcelona, España Ingram Micro, Inc. A tiempo completoJob Title: Customer Support AssociateAt Ingram Micro, Inc., we're seeking a highly skilled Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a seamless experience for our partners.Key...
-
Customer Support Associate
hace 5 días
Barcelona, Barcelona, España Ingram Micro, Inc. A tiempo completoJob Title: Customer Support AssociateAt Ingram Micro, Inc., we're seeking a highly skilled Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a seamless experience for our partners.Key...
-
Senior Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España CRAIG TEST A tiempo completoAbout the RoleCRAIG TEST is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...
-
Senior Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España CRAIG TEST A tiempo completoAbout the RoleCRAIG TEST is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...
-
Customer Support Associate
hace 1 semana
Barcelona, Barcelona, España Ingram Micro, Inc. A tiempo completo**About Ingram Micro, Inc.**Ingram Micro is a leading global technology distributor that enables businesses to sell and deliver technology solutions to their customers. Our company is committed to helping our customers succeed in a rapidly changing technology landscape.**Job Summary**We are seeking a highly skilled and experienced Customer Support Associate...
-
Customer Support Associate
hace 1 semana
Barcelona, Barcelona, España Ingram Micro, Inc. A tiempo completo**About Ingram Micro, Inc.**Ingram Micro is a leading global technology distributor that enables businesses to sell and deliver technology solutions to their customers. Our company is committed to helping our customers succeed in a rapidly changing technology landscape.**Job Summary**We are seeking a highly skilled and experienced Customer Support Associate...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Craig Test A tiempo completoAbout the Role:Craig Test is seeking a highly skilled and experienced Customer Support Associate to join our team. As a Senior Customer Support Associate, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Craig Test A tiempo completoAbout the Role:Craig Test is seeking a highly skilled and experienced Customer Support Associate to join our team. As a Senior Customer Support Associate, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoAbout Mygwork and AutodeskMygwork is an inclusive employer and a member of the LGBTQ+ business community. We are proud to partner with Autodesk, a leading provider of software solutions for the construction industry.Job OverviewWe are seeking a highly skilled and dedicated Customer Support Associate to join our team. As a Customer Support Associate, you will...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoAbout Mygwork and AutodeskMygwork is an inclusive employer and a member of the LGBTQ+ business community. We are proud to partner with Autodesk, a leading provider of software solutions for the construction industry.Job OverviewWe are seeking a highly skilled and dedicated Customer Support Associate to join our team. As a Customer Support Associate, you will...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Savvy Lawn Care Marvels Llc A tiempo completoAbout UsSavvy Lawn Care Marvels Llc is a pioneering company in the field of sustainable food systems. Our mission is to revolutionize the way food is produced, processed, and consumed. We believe that by working together, we can create a more efficient and waste-free global food system.Job SummaryWe are seeking a highly motivated and customer-centric...
-
Customer Support Associate
hace 2 semanas
Barcelona, Barcelona, España Savvy Lawn Care Marvels Llc A tiempo completoAbout UsSavvy Lawn Care Marvels Llc is a pioneering company in the field of sustainable food systems. Our mission is to revolutionize the way food is produced, processed, and consumed. We believe that by working together, we can create a more efficient and waste-free global food system.Job SummaryWe are seeking a highly motivated and customer-centric...
-
Senior Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Craig Test A tiempo completoAbout the Role:Craig Test is seeking a highly skilled and experienced Senior Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Respond to inbound service requests via phone, email, and live chatAccurately log all...
-
Senior Customer Support Specialist
hace 2 semanas
Barcelona, Barcelona, España Craig Test A tiempo completoAbout the Role:Craig Test is seeking a highly skilled and experienced Senior Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Respond to inbound service requests via phone, email, and live chatAccurately log all...
Senior Customer Support Associate
hace 3 meses
Job Description:
It's fun to work in a company where people truly BELIEVE in what they're doing
Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at
Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions, and enablement programs that empower organizations to configure, provision and manage cloud technologies with confidence and ease.
In this role, you will be accountable for the overall partner experience, including aiding our resellers on their billing, and technical inquiries.
Reporting to the Modern support team manager, the SaaS team lead role is critical in ensuring the team's knowledge about our key SaaS Vendors and how to address problems is always up to date.
The role has been developed to allow the team to have a go to person for coaching support around specific tickets or offerings, ensuring we continue to evolve our knowledge day to day and deliver the experience our partners demand and should expect.
Working with the team manager this role is the eyes and ears into the day to day activity to highlight where processes are not supporting the team, the partners or our business goals and recommend changes.
Responsibilities:
- Accurately and efficiently log all issues and status updates in our internal tracking system
- Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
- Reconcile invoices provided by the customer and/or other internal departments
- Explain charges to our customers to enhance their understanding of billing processes and policies
- Initiate adjustments to customer billing charges where appropriate by providing debit/credit memos.
- Identify root cause(s) and diagnose as software defects, misconfiguration, content issues, or enduser issues
- Supporting multiple cloud solutions (I.e., Adobe, Dropbox, Microsoft O365, Google)
- Primary focus will be Microsoft O365 suite
- Identify gaps in KB articles and recommend improvements to WW team or process improvements
- Interacts closely with various departments and vendors to provide timely resolution on issues
- Best practice sharing and on the job coaching to team members
- Provide concierge service to VIP partners and support complex cases
You Have:
- Must have excellent verbal and written communication skills, as well as excellent analytical and problemsolving skills.
- Knowledge of Microsoft O356 and/or Azure Is an advantage
- Ability to prioritize user requests effectively and manage user expectations
- Ability to balance attention to detail with expeditious execution in a fastpaced working environment
- Passion for driving exceptional customer experience
- Previous experience troubleshooting and debugging SaaS cloud solutions is a must
- Ability to work through ambiguity and thrive in a rapidly changing business environment
- Understanding of related terminology and concepts,
Touching 80% of the technology used every day around the world, no other company delivers the full spectrum and scale of global technology to businesses around the world.
With almost $50 billion annual revenue in 50+ countries and 32,000+ associates worldwide, Ingram Micro's global infrastructure and deep expertise in platform technology, cloud, and mobility enable our customers to operate efficiently and successfully in the digital economyBenefits:
Flexible schedule and Hybrid work model
Fridays and August reduced time
Tickets Restaurant
Medical and dental insurance
Flexible compensation
Technical training by department
English and Spanish lessons
Career paths by department
Monthly bonus for home electricity
Free coffee and cold drinks
Arcade machine
Team building events
RSC activities
Annual salary review depending on performance
International and multicultural environment
