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Customer Support Associate
hace 3 meses
Advisor
Location
- Barcelona, Spain
Language - Danish***
Description:
Are you looking to take on a new challenge? Do not wait until tomorrow. Your journey starts today
Our client:
They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.
- They commercialize a wideranging portfolio of betterforyou healthy lifestyle solutions to improve the lives of their customers
Your responsibilities:
- You will provide an exceptional and personalized customer support via different channels, to ensure customer and brand partner retention and satisfaction
- You will analyze and identify clients' needs, offering the best possible solution and/or product
- You will provide response and resolution of users' inquiries within the SLA
- You will maintain service and product knowledge
- You will follow all processes and procedures of the project and escalate potential service issues to management
Hours and Benefits:
- Shift: 39 hours/week, rotative Monday to Saturday 08:00 to 16:00, 5 days/week
- Salary: 21,700 Euros gross/year + up to 2,000 Euros gross/year Bonus
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
Why apply?
- A large variety of discounts with our partners
- New and modern offices in the Poble Nou area
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world.
- We have more than 14 locations in over 35 countries
- Referral program
That's you:
- Your spoken and written Danish is at native level, and your English is fluent (spoken and written)
- Ideally, you have previous experience in the ecommerce business (B2B and B2C)
- You are outspoken and eager to learn
- You feel comfortable in fast paced environments and easily adapt to changes
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ DENMARK
