Night Manager
hace 1 semana
Position:
Night Manager (Full time #539251)
Property / Office:
Mandarin Oriental Ritz, Madrid
Location:
Madrid, Spain
The Company
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.
The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.
The Hotel
Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel's historic connections to the city, Spanish culture and art.
With a stunning and meticulous restoration that celebrates César Ritz's pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain's most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city's most luxurious hotel.
Duties and Supporting Responsibilities
- Operate the nightly Front Office operations properly, efficiently and profitability
- Supervise, Guide and Support all colleagues in the department with their duties
- Encourage the sense of teamwork throughout the hotel
- Motivate and inspire the colleagues to maximize their performance
- Ensure a warm, genuine and efficient guest's arrival and departure experience
- Keep the Front Office colleagues informed & uptodate with information related to the hotel, hotel group and operation
- Maintain all department files and ensure that paperwork is kept to a minimum and Guest information to be stored following the company's Policy and Procedure
- Ensure all the supply and tool for the colleagues to use are sufficient and available at all time
- Serve as the Manager on Duty and available to guests at all time
- Ensure accurate communication of information and guest requests to all relevant departments
- Ensure all the request and question by internal and external guest to be responded in a timely and efficient manner and outcome to be up to their complete satisfaction at last
- Welcome guests in person; recognize and anticipate their individual needs
- Engage yourself actively to be present at public areas for the quality check of services provided by colleagues and ensuring all standards are met in services
- Handle all guest compliments, comments, observations and complaints in a timely and effective manner, ensuring guest's complete satisfaction
- Maintain high standards of Guest Data Quality
- Support the Front Office Manager with company guest recognition program and ensure the growth of enrolment and quality of program execution
- Support the Front Office Manager ensuring growth with the Guest Satisfaction Scores for both Arrival & Departure
- Support the Front Office Manager ensuring and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues up to the hotel's standards
- Perform the task and project which being assigned by Front Office Manager and Hotel Management
Requirements:
- Have a minimum of 2 years' experience in a similar position, preferably in a luxury setting.
- A flexible schedule is required including weekends and holidays.
- Have excellent communication and organization skills.
- Must be able to work in a highpace and dynamic operation.
- Able to work together with other colleagues.
- Have a pleasant, friendly and helpful manner.
- Able to handle multiple tasks at one time.
- Able to handle guest requests in a detailed manner
- Able to consistently delight and satisfy our guests.
- Able to speak different languages
Advertised: 29 Apr 2024 Romance Daylight Time
Applications close: 31 May 2024 Romance Daylight Time
-
Night Lifestyle Manager, Milan
hace 1 semana
Madrid, Madrid, España Quintessentially A tiempo completoNight Lifestyle Manager, MilanThe hours for this role are between 11pm - 7am on a pattern of 5 days on 2 days off.Main DutiesResearching and arranging of: Travel bookings. Restaurant bookings. Club bookings. Health &beauty requests. Gift ideas. Sports, theatre & concert tickets, and much more. Reactively handling all incoming lifestyle & leisurerelated...
-
Night Manager
hace 1 semana
Madrid, Madrid, España Hotel Mandarin Oriental Ritz, Madrid A tiempo completoEmpresas: Hotel Mandarin Oriental Ritz, MadridThe Company Mandarin Oriental Hotel Group is a globally recognized owner and operator of a collection of the world's finest hotels and resorts. Currently, the Group manages 41 hotels with over 11,000 rooms across 25 countries, strategically positioned in major business and leisure hubs. The Hotel, designed by...
-
Night Manager
hace 1 semana
Madrid, Madrid, España SO Sotogrande Spa & Golf Resort A tiempo completo¿Te gustaría unirte a nuestro equipo? Esta es una gran oportunidad para formar parte de un Resort de 5* en Sotogrande y desarrollar tus habilidades. Proporcionar un servicio amable, sincero y personalizado es una de las formas en que nuestros compañeros convierten los momentos en recuerdos para nuestros huéspedes.Qué harás como parte de nuestro...
-
Night Club Manager
hace 1 semana
Madrid, Madrid, España Marriott International A tiempo completoJob Number Job CategoryFood and Beverage & CulinaryLocationThe Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VIEW ON MAPScheduleFull-TimeLocated Remotely?NRelocation?NPosition TypeManagementJOB SUMMARYAreas of responsibility include Restaurant and Bars. Manages daily restaurant operations and assists with menu planning, maintains sanitation...
-
Night Club Manager
hace 1 semana
Madrid, Madrid, España Grabjobs Spain A tiempo completoJob Description Job Number * Job Category Food and Beverage & Culinary Location The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Areas of responsibility include Restaurant and Bars. Manages daily restaurant operations and assists with menu...
-
Night Club Manager
hace 1 semana
Madrid, Madrid, España Marriott International, Inc A tiempo completoNúmero de EmpleoCategoría de Empleo: Food and Beverage & CulinaryUbicación: The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain (VER EN MAPA)Horario: Full-Time¿Ubicación remota?: No¿Reubicación?: NoTipo de Posición: ManagementMarriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar...
-
General Manager
hace 1 semana
Madrid, Madrid, España Corecruitment Ltd A tiempo completoGeneral Manager - Gastronomic venue Madrid Madrid, Community of Madrid, ES General Manager - Gastronomic venue – Spain €90, 000 + bonus Spanish and English speakers fluent needed I am looking for talent to take on this new site in Spain, it's based in a key city and it's a unique gastronomic dining experience, with 5 revenue streams all under the one...
-
House Manager
hace 1 semana
Madrid, Madrid, España Mandarin Oriental Hotel Group A tiempo completoPosition: House Manager (Full time #538544)Property / Office: Mandarin Oriental Ritz, MadridLocation: Madrid, SpainThe CompanyMandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in...
-
General Manager
hace 1 semana
Madrid, Madrid, España COREcruitment Ltd A tiempo completoGeneral Manager Gastronomic venue – Spain €90,000 + bonusSpanish and English speakers fluent neededI am looking for talent to take on this new site in Spain, it's based in a key city and it's a unique gastronomic dining experience, with 5 revenue streams all under the one roof – You must be able to relocate to Spain for this roleThis independent...
-
General Manager
hace 1 semana
Madrid, Madrid, España COREcruitment Ltd A tiempo completoGeneral Manager Gastronomic venue – Spain €90,000 + bonus Spanish and English speakers fluent needed I am looking for talent to take on this new site in Spain, it's based in a key city and it's a unique gastronomic dining experience, with 5 revenue streams all under the one roof – You must be able to relocate to Spain for this role This independent...
-
Night Club Manager Needed
hace 1 semana
Madrid, Madrid, España The Madrid Edition A tiempo completoJOB SUMMARY Areas of responsibility include Restaurant and Bars.Manages daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of...
-
General Manager
hace 1 semana
Madrid, Madrid, España COREcruitment Ltd A tiempo completoGeneral Manager - Gastronomic venue – Spain €90,000 + bonusSpanish and English speakers fluent neededI am looking for talent to take on this new site in Spain, it's based in a key city and it's a unique gastronomic dining experience, with 5 revenue streams all under the one roof – You must be able to relocate to Spain for this roleThis independent...
-
General Manager
hace 1 semana
Madrid, Madrid, España COREcruitment Ltd A tiempo completoGeneral Manager Gastronomic venue – Spain €90,000 + bonusSpanish and English speakers fluent neededI am looking for talent to take on this new site in Spain, it's based in a key city and it's a unique gastronomic dining experience, with 5 revenue streams all under the one roof –You must be able to relocate to Spain for this roleThisindependent...
-
Varie Figure Professionali a Chia
hace 1 semana
Madrid, Madrid, España Veridia Resort A tiempo completoCerchi un'avventura professionale in un contesto di eccellenza e bellezza?**Veridia Resort** è il posto che fa per teA **Chia**, a circa 45 km da Cagliari, offriamo ai nostri ospiti servizi di alta qualità, comfort e relax.Per la prossima stagione cerchiamo personale qualificato, motivato e appassionato per tutte le posizioni.**- Front Office Manager****-...
-
Night Bellman
hace 1 semana
Madrid, Madrid, España Marriott International, Inc A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities,...
-
General Manager Intern
hace 1 semana
Madrid, Madrid, España The Social Hub Group A tiempo completoAre you looking for an internship at one of Europe's most exciting companies? Do you want to hop on our life-long learning journey?Your Mission Should You Choose To Accept It...Together with the General Manager, Assistant General Manager, and the Connector you form the Management team. Within your role you are responsible for every aspect of the hotel's...
-
Distribution Manager
hace 1 semana
Madrid, Madrid, España Tesla A tiempo completoWhat to Expect We are hiring a Distribution Manager to oversee all aspects of Warehousing and Distribution for Tesla Spain Distribution Org. The manager will handle the entire relationship with the 3PL Warehouse & Distribution supplier. This includes but is not limited to packing and shipping products safely, accurately, on time, and on cost to our DCs and...
-
Manager, Global Admissions
hace 1 semana
Madrid, Madrid, España IE Business School A tiempo completoOverview The Admissions Manager must be able to guide, advice, and finally enroll candidates applying to th graduate programs of his/her ownership. Also, this person should work closely with the rest of the commercial team to create a robust recruitment and sales strategy for the master's programs. The Admissions Manager should take the lead in the...
-
Global Recruitment Manager. Science, Technology
hace 1 semana
Madrid, Madrid, España IE University A tiempo completoOverview:Global Recruitment Manager. Science, Technology & Data PortfolioIE University is looking for a Profile: Sales - Technology - Student Recruitment - Strategy that reports to: Senior Manager of Global Recruitment, full-time position based in Madrid.Responsibilities:Your role as an position will involve:Develop and execute strategic actions (events,...
-
Mice Sales Manager
hace 1 semana
Madrid, Madrid, España Hilton A tiempo completoA MICE Sales Manager analyses local & international market trends and competitor activity to recommend MICE strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.What will I be doing?As MICE Sales Manager, you will analyse local & international market trends and competitor activity to recommend...