Experiences Agent

hace 2 semanas

Palma, Baleares, España Hotelbeds A tiempo completo
Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel.

We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.

And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.

In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

  • Purpose of Role
  • This role is responsible for loading contracts, managing bookings to reduce issues and complaints, and delivering an excellent service to our customers in the E2E process of their experience.
Accountabilities

  • Ensure that the quality of our products makes sense for our clients.

Work in an end-to-end process to load contracts correctly and reflected in our distribution channels in terms of availability, rates & content.

To contribute to the correct flow of the business by providing operational support to all our supplier requests regarding pre-arrival bookings, Maintain good relationships with suppliers from an operational perspective.

Working with suppliers' assistance (e.g. booking modifications, rejected bookings, checking missing info, offline quotations, sales support ) to reduce the impact of issues.

Suppliers complaints/issue resolution, ensuring effective response to clients' claims meet SLA deadlines and feedback is provided to the business to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographies.


  • Key Challenges
  • To adapt to internal needs and understand priorities
Communicating regularly with other teams
CRC support and mistakes review to reduce negative impacts generated by wrong actions

  • You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:

  • Within an innovative, engaging and multicultural environment.
  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.
  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

  • Welcome Desk Agent-Front Desk

    hace 2 semanas

    Palma, Baleares, España Marriott International A tiempo completo

    ABOUT THE PROPERTYThe W Ibiza in Santa Eulalia is conveniently situated just a short drive away from the lively entertainment district of Ibiza city. Santa Eulalia has become a sought-after destination with several new upscale hotels emerging in recent times. The hotel boasts 162 rooms and suites, a variety of dining options including a signature restaurant...

  • Transport Planning Agent

    hace 2 semanas

    Palma, Baleares, España TUI A tiempo completo

    Joining the TUI Musement Team as Transport Planning Agent in Palma de Mallorca, you will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our guests at the heart of our business and create smiles by delivering unforgettable holiday...

  • Front Office Agent

    hace 2 semanas

    Palma, Baleares, España Kimpton A tiempo completo

    Front Office AgentAbout UsKimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style.Why We're HereWe believe...

  • Transport Planning Agent

    hace 2 semanas

    Palma, Baleares, España TUI Group A tiempo completo

    Palma, Spain- Onsite Locally employed contract Full Time 40Join and become part of our Transport Team in Mallorca, Spain as a Transport Planning Agent. You will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our guests at the heart of our...

  • Transport Planning Agent Palma de Mallorca Summer

    hace 2 semanas

    Palma, Baleares, España TUI A tiempo completo

    Joining the TUI Musement Team as Transport Planning Agent in Palma de Mallorca, you will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our guests at the heart of our business and create smiles by delivering unforgettable holiday...

  • Front Office Agent

    hace 2 semanas

    Palma, Baleares, España Kimpton A tiempo completo

    About UsKimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style.Why We're HereWe believe heartfelt, human...

  • Reservation Host

    hace 2 semanas

    Palma, Baleares, España Six Senses Ibiza A tiempo completo

    Cuando viajas a Six Senses en el extremo norte de Ibiza, no solo llegas a un destino, sino que viajas a una frecuencia diferente.Escapándote a una cristalina Cala Xarraca, donde las 137 habitaciones, residencias, mansiones, suites con piscina y cuevas frente al mar son un escenario significativo para experiencias espirituales profundas arraigadas en la...

  • Technical Support Analyst

    hace 2 semanas

    Palma, Baleares, España WebBeds A tiempo completo

    This role can be based in either our Palma, Targu Mures, Iasi, Jakarta or Manila offices.Who are WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and...

  • Manager Front of the House

    hace 4 semanas

    Palma, Baleares, España Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services Operations Location The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for the management of all aspects of the Front of House functions including...

  • Manager Front Of The House

    hace 2 semanas

    Palma, Baleares, España Marriott International, Inc. A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the management of all aspects of the Front of House functions including...

  • Manager Front of the House

    hace 1 mes

    Palma, Baleares, España Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services Operations Location The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for the management of all aspects of the Front of House functions including...

  • Manager Front Of The House

    hace 2 semanas

    Palma, Baleares, España Marriott International, Inc. A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Responsible for the management of all aspects of the Front of House functions including...

  • Manager Front Of The House

    hace 2 semanas

    Palma, Baleares, España Marriott International, Inc. A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Responsible for the management of all aspects of the Front of House functions including...

  • Manager Front of the House

    hace 7 días

    Palma, Baleares, España Marriott International A tiempo completo

    Job Description For Manager Front of the House(HOZ) in Palma de Mallorca,Spain. Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible...

  • Manager Front of the House

    hace 4 semanas

    Palma, Baleares, España Marriott A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the management of all aspects of the Front of House functions including Doorman, Bellman,...

  • Manager Front of the House

    hace 1 mes

    Palma, Baleares, España Marriott A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the management of all aspects of the Front of House functions including Doorman, Bellman,...

  • Manager Front of the House

    hace 2 semanas

    Palma, Baleares, España Marriott A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the management of all aspects of the Front of House functions including Doorman, Bellman,...

  • Técnico de Mantenimiento

    hace 2 semanas

    Palma, Baleares, España Marriott Vacations Worldwide A tiempo completo

    Descripción del empleo Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. RESUMEN DEL...

  • Transport Planning Agent

    hace 3 semanas

    Palma de Mallorca, España TUI Group A tiempo completo

    Palma, Spain- - 125738- - Onsite- - Locally employed contract- - Full Time- - 40Join and become part of our Transport Team in** Mallorca, Spain** as a Transport Planning Agent. - You will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our...

  • Transport Planning Agent Palma de Mallorca Summer

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Joining the TUI Musement Team as Transport Planning Agent in **Palma de Mallorca,** you will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our guests at the heart of our business and create smiles by delivering unforgettable holiday...

  • Transport Planning Agent Palma de Mallorca Summer

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Joining the TUI Musement Team as Transport Planning Agent in Palma de Mallorca, you will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our guests at the heart of our business and create smiles by delivering unforgettable holiday...

  • Transport Planning Agent Palma de Mallorca Summer

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Joining the TUI Musement Team as Transport Planning Agent in Palma de Mallorca, you will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our guests at the heart of our business and create smiles by delivering unforgettable holiday...

  • Transport Planning Agent Palma de Mallorca Summer

    hace 3 semanas

    Palma de Mallorca, España TUI A tiempo completo

    Joining the TUI Musement Team as Transport Planning Agent in **Palma de Mallorca,** you will support our transport planning, make the operation profitable and offer the best possible organised transfer service for our guests. In every situation, you will put our guests at the heart of our business and create smiles by delivering unforgettable holiday...

  • Digital Experience Manager

    hace 4 semanas

    Palma de Mallorca, España World2Meet A tiempo completo

    **Description**: **Purpose**: **Join our Digital Experience** team which leads the vision, execution and implementation of next generation global digital and data infrastructure. The scope encompasses the full Strategy & Transformation agenda, leading a unified portfolio of Digital and Data initiatives, and is intended to manifest as components of...

  • Digital Experience Manager

    hace 4 semanas

    Palma de Mallorca, España World2Meet A tiempo completo

    **Description**: **Purpose**: **Join our Digital Experience** team which leads the vision, execution and implementation of next generation global digital and data infrastructure. The scope encompasses the full Strategy & Transformation agenda, leading a unified portfolio of Digital and Data initiatives, and is intended to manifest as components of...

  • Technical Support Analyst

    hace 4 semanas

    Palma de Mallorca, España WebBeds A tiempo completo

    **This role can be based in either our Palma, Targu Mures, Iasi, Jakarta or Manila offices.** **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners...

  • Technical Support Analyst

    hace 2 semanas

    Palma de Mallorca, España WebBeds A tiempo completo

    **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...