Digital Growth Manager

hace 2 semanas

Palma, Baleares, España Hotelbeds A tiempo completo
Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel.

We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.

And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day.

In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality.

We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:


We are looking for a strong digital/growth profile to ensure the delivery of Hotel Experience & Automation Onboarding, Growth and Churn programs, to drive revenue through digital+human orchestrated engagement and prioritized opportunities.


We are seeking a creative, proactive, organized and eager-to-learn person ideally with knowledge of the travel industry and preferably accommodation wholesale to be able to also play an instrumental role on the construction of the digital-first commercial and operating model for our hotel partner.


Tasks:

  • Define the existing hotels (excluding acquisition) growth and churn prevention strategy in conjunction with Sourcing and Operations, using the tactics and channels with a fundamental usage of automation to respond to each persona specific needs, reach established business targets and objectives.
  • Be accountable for the execution of all global growth and churn prevention programs and activities, working together with the wider Supplier Experience Design & Optimisation, combining handson work with knowledge sharing and supporting Specialistlevel profiles in the team.
  • Monitor and optimise all global growth and churn prevention activities to ensure ontime delivery, costefficiency, highest quality standards and the highest ROI.
  • Capture Hotel (Customer/User), Digital Sourcing and Operations feedback to find opportunities to automate and digitalise manual business processes related to hotel growth increasing their efficiency and effectiveness.
  • Collaborate with peer areas of Digital Acquisition & Automation and Client Experience Design & Optimisation to share best practices and create synergies.
  • Align objectives, technology & processes to develop the solutions to support the Growth/Recovery Programs Strategy.
  • Codesign with Digital Sourcing area the Digitalfirst CX model and growth and retention automated programs to achieve business goals.

Skills needed:

  • At least 5 years' experience in a Growth role, with responsibilities on revenue maximization and churn reduction
  • Proficient in digital engagement platforms (ideally Marketo and Salesforce)
  • Experience in conversion rate optimization tactics and tools
  • Knowledgeable of customercentric design methodologies, Agile and Lean
  • Writing and copyediting experience with ability to work collaboratively with an inhouse content team
  • Excellent presentation and negotiation skills with audiences of varied level of seniority
  • Strong communicator with great verbal and written skills both in Spanish and English
  • A genuine interest and experience in the hotel and accommodation/travel industry
  • Exceptional attention to detail, project management skills and program management and strategy definition
  • Strong computer and organizational skills, including advanced Excel and PowerPoint skills


You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider.

We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

  • Within an innovative, engaging and multicultural environment.
  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.
  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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