Fashion Customer and Sales Representative

hace 2 semanas


Barcelona, Barcelona, España Webhelp A tiempo completo

Advisor

Location

  • Barcelona, Spain
    Language


Italian***
Description:
Are you interested in working for a worldrenowned fashion brand?
Our company:Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 100 different nationalities. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Your role:

  • Take incoming calls from boutiques and shops via telephone and resolve demands.
  • Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
  • Ensure contractual SLA is maintained.
  • Provide cover for other Agents in their absence, either within the same team or across teams.
  • Liaise with Supervisors/ Mentors on specific projects where requested.
  • To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
  • To attend regular Team Meetings.
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
  • Answer and deal with customer pre and post sales requests (Logistics, queries, refunds, exchanges, delivery, etc.).
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Hours and Benefits:

  • 39 hours/week: Monday to Friday from 09:00 to 18:00
  • Salary for 39 hours: 16.732,21 Euros gross/year + up to 1.200 Euros gross/year
  • Permanent contract
  • Ongoing training
  • Possibility to grow within the company
  • Start date: Immediate
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Why apply?

  • A large variety of discounts with our partners
  • Free weekly and after work activities
  • We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries
  • Real growth opportunities to progress
  • New and modern office in the center area
  • Receive a bonus starting from 300 euros for referring your friends

Requirements:

  • Native level speaker of Italian
  • Fluent in English
  • Good disposition to work in a customer service environment
  • Customer care skills ability to listen to and understand the customers' needs
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities:

  • Resistant to stress.
  • Very good communication skills.
  • Ability to work in a team.
  • Logical approach to problem solving.
  • Ability to work on own initiative.
  • Ability to adapt to different situations and needs.

If you identify with this, JOIN US
Career opportunities:

If you are interested in growth, our high performers can move to our social media team, become a trainer/mentor, quality analyst, or move into management. The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

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