Fraud Specialist

hace 2 semanas

Madrid, Madrid, España Spotahome A tiempo completo

About Spotahome

Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.

At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending Homecheckers to make videos, floorplans, and photos to the almost 100,000 properties across Europe.

So far weve helped over 150,000 renters find their perfect home no more traditional viewings, no more time-wasting, just easy online renting

We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised 80+ Million to date.

Why Spotahome

Remote flexibility and flexible work schedule , we trust our team and we are goal oriented

Competitive salary in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salary

Stock Options of one of the most promising and best funded start-ups in Europe

Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs

Day off on your birthday , we celebrate it with you

Training budget , company events and team building activities.

A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth

An open corporate culture with plenty of room for new ideas and impulses

People . Work with talented, committed and supportive teammates

International work environment with more than 16 nationalities

No politics or bureaucracy . Only a great environment for you to achieve your best work

Job Description

The Trust & Safety area is responsible for KYC, Fraud, High-Risk Complaints, Chargebacks, Landlords Warranty, Claims Processing & Collections. They are Spotahome experts when in the tiny minority of cases things go wrong. This team takes a holistic approach to problem solving which is data led when dealing with such issues and work closely with the Legal Team when required.

The Trust and Safety Agent or Fraud Specialist will be working on identifying online behaviours that could indicate fraudulent actors and removing them from the Spotahome platform.

Furthermore, they would be replying to the payments disputes that spotahome receives, support landlords & tenants through the KYC processes, address any payment issues and work as a collections function to collect unpaid fees.

Finally, the trust and safety agent will be in charge of all the complaints / claims related to the Spotahome Guarantee, requesting any documentation needed from the clients for the investigation and resolution of these cases.

What would you be doing?

Payment Disputes. Fraud prevention investigation & KYC implementation. Handle Trust and Safety cases related to Spotahome Guarantee - claims handling. Support Landlords & Tenants on payment processes including collection activities.

What are we looking for?

Meticulous and detail oriented. Ability to learn and adapt to new technologies. Solid judgment and a strong moral compass. Data-driven, and ability to see patterns within data. Excellent problem solving, critical thinking and customer service skills. Able to work and self-organise with rapidly changing priorities. Strong written and verbal communications skills in English and Spanish; fluency of a third language is a bonus. Based in Madrid

Required Experience:

2 years of applicable experience, preferably in e-commerce, fraud or risk investigations, and/or crisis management. Understanding of online payments and risk management in e-commerce strongly preferred.

Become a Spotter today

At Spotahome we have a friendly open collaborative culture and a united team vision. All of our #Spotters have the ability to make a big impact (we love entrepreneurial/risk taking/high ambition mindsets). Our work is rewarding and we help each other win by creating a supportive and collaborative environment for one another. Take a look at our opening and send us your application - we look forward to hearing from you

Diversity Statement

Here at Spotahome were passionate about creating an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.Everyone is welcome, we dont discriminate on the basis of any protected characteristic including race, religion or belief, gender or gender reassignment, age, sexual orientation, marital status, or disability.We want to facilitate everyone in bringing their best selves to our interviews, so if there are any adjustments we can make for our process to be more inclusive, please let us know.

  • Fraud Specialist

    hace 2 semanas

    Madrid, Madrid, España American Express A tiempo completo

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Fraud Prevention Systems Specialist

    hace 4 semanas

    Madrid, Madrid, España Winning A tiempo completo

    At Winning Consulting, we are currently recruiting for a Senior Consultant specialized in fraud prevention to become part of the team at one of our clients, a global leader in credit information.Our client: A global leader in credit information and information management services. Exceptional opportunities are coming as we build on this strong foundation....

  • Fraud Prevention Systems Specialist

    hace 1 mes

    Madrid, Madrid, España Winning A tiempo completo

    At Winning Consulting, we are currently recruiting for a Senior Consultant specialized in fraud prevention to become part of the team at one of our clients, a global leader in credit information.Our client: A global leader in credit information and information management services. Exceptional opportunities are coming as we build on this strong foundation....

  • Fraud Consultant

    hace 2 semanas

    Madrid, Madrid, España TransUnion A tiempo completo

    Senior Customer Success Consultant page is loaded Senior Customer Success Consultant Solicitar locations Madrid time type Full time posted on Publicado hace 3 días job requisition id TransUnion's Job Applicant Privacy Notice Lo que traeremos:TransUnion is a global information and insights company which provides solutions that help create economic...

  • Risk & Loss Prevention Specialist

    hace 2 semanas

    Madrid, Madrid, España Pandora West Africa A tiempo completo

    Risk & Loss SpecialistMadrid, SpainReporting to the Commercial Finance Manager Iberia, The Risk & Loss Specialist plays a key role in managing and mitigating risks and losses across all retail operations.WHAT YOU'LL DOKey accountabilities for the FP&A specialist involves identifying, analyzing, and developing strategies to minimize financial and operational...

  • Travel Sales Specialist

    hace 2 semanas

    Madrid, Madrid, España Booking With Brooke A tiempo completo

    We are seeking an outgoing individual for our Remote Travel Sales Specialist role.As a RTS Specialist, your business will be responsible for booking amazing trips for individuals and groups in destinations all around the worldIf you love to travel and making dreams come true this is a great business opportunity for you Roles & Responsibilities -Research,...

  • Risk & Loss Prevention Specialist

    hace 2 semanas

    Madrid, Madrid, España PANDORA A tiempo completo

    Risk & Loss SpecialistMadrid, SpainReporting to the Commercial Finance Manager Iberia, The Risk & Loss Specialist plays a key role in managing and mitigating risks and losses across all retail operations.WHAT YOU'LL DOKey accountabilities for the FP&A specialist involves identifying, analyzing, and developing strategies to minimize financial and operational...

  • Risk & Loss Prevention Specialist

    hace 2 semanas

    Madrid, Madrid, España Pandora A tiempo completo

    Risk & Loss Specialist Madrid, Spain Reporting to the Commercial Finance Manager Iberia, The Risk & Loss Specialist plays a key role in managing and mitigating risks and losses across all retail operations. WHAT YOU'LL DO Key accountabilities for the FP&A specialist involves identifying, analyzing, and developing strategies to minimize financial...

  • Risk & Loss Prevention Specialist

    hace 2 semanas

    Madrid, Madrid, España Pandora A tiempo completo

    Risk & Loss Specialist Madrid, Spain Reporting to the Commercial Finance Manager Iberia, The Risk & Loss Specialist plays a key role in managing and mitigating risks and losses across all retail operations. WHAT YOU'LL DO Key accountabilities for the FP&A specialist involves identifying, analyzing, and developing strategies to minimize financial and...

  • Risk & Loss Prevention Specialist

    hace 4 semanas

    Madrid, Madrid, España Pandora A tiempo completo

    Risk & Loss Specialist Madrid, Spain Reporting to the Commercial Finance Manager Iberia, The Risk & Loss Specialist plays a key role in managing and mitigating risks and losses across all retail operations. WHAT YOU'LL DO Key accountabilities for the FP&A specialist involves identifying, analyzing, and developing strategies to minimize financial and...

  • Risk & Loss Prevention Specialist

    hace 2 semanas

    Madrid, Madrid, España Pandora AS A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Reporting to the Commercial Finance Manager Iberia, The Risk & Loss Specialist plays a key role in managing and mitigating risks and losses across all retail operations.WHAT YOU'LL DOKey accountabilities for the FP&A specialist involves identifying, analyzing, and...

  • Travel Sales Specialist

    hace 4 semanas

    Madrid, Madrid, España Booking with Brooke A tiempo completo

    We are seeking an outgoing individual for our Remote Travel Sales Specialist role. As a RTS Specialist, your business will be responsible for booking amazing trips for individuals and groups in destinations all around the world If you love to travel and making dreams come true this is a great business opportunity for youRoles & ResponsibilitiesResearch,...

  • Travel Sales Specialist

    hace 1 mes

    Madrid, Madrid, España Booking with Brooke A tiempo completo

    We are seeking an outgoing individual for our Remote Travel Sales Specialist role. As a RTS Specialist, your business will be responsible for booking amazing trips for individuals and groups in destinations all around the world If you love to travel and making dreams come true this is a great business opportunity for youRoles & ResponsibilitiesResearch,...

  • Travel Sales Specialist

    hace 1 mes

    Madrid, Madrid, España Booking with Brooke A tiempo completo

    We are seeking an outgoing individual for our Remote Travel Sales Specialist role. As a RTS Specialist, your business will be responsible for booking amazing trips for individuals and groups in destinations all around the world If you love to travel and making dreams come true this is a great business opportunity for youRoles & ResponsibilitiesResearch,...

  • Travel Sales Specialist

    hace 4 semanas

    Madrid, Madrid, España Booking with Brooke A tiempo completo

    We are seeking an outgoing individual for our Remote Travel Sales Specialist role. As a RTS Specialist, your business will be responsible for booking amazing trips for individuals and groups in destinations all around the world If you love to travel and making dreams come true this is a great business opportunity for youRoles & ResponsibilitiesResearch,...

  • Travel Sales Specialist

    hace 2 semanas

    Madrid, Madrid, España Booking With Brooke A tiempo completo

    We are seeking an outgoing individual for our Remote Travel Sales Specialist role. As a RTS Specialist, your business will be responsible for booking amazing trips for individuals and groups in destinations all around the world If you love to travel and making dreams come true this is a great business opportunity for you Roles & Responsibilities Research,...

  • Travel Sales Specialist

    hace 2 semanas

    Madrid, Madrid, España Booking with Brooke A tiempo completo

    We are seeking an outgoing individual for our Remote Travel Sales Specialist role. As a RTS Specialist, your business will be responsible for booking amazing trips for individuals and groups in destinations all around the world If you love to travel and making dreams come true this is a great business opportunity for youRoles & ResponsibilitiesResearch,...

  • Reservations Specialist

    hace 2 semanas

    Madrid, Madrid, España Mandarin Oriental Hotel Group Limited A tiempo completo

    Inspiring opportunities in every corner of the worldALREADY ENROLLED?Update your data, view your application and progressARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN?Access the careers site exclusive to our Forever Fans for:Priority consideration when applyingA fast-track interview & selection process and, upon successful rehire, a tailored...

  • Agent Oversight Specialist

    hace 2 semanas

    Madrid, Madrid, España Ria A tiempo completo

    Responsibilities Ensure the quality of the Audits across Europe.Prepare and participate for/in Agents and Ria Stores Audits and training campaigns.Application ofpany'spliance policies and internal procedures in agent Oversight andpliance training.Training to local teams inpliance Advanced Excel skills, including execution of simple Macros, and use of Power...

  • Internal Control Specialist

    hace 4 semanas

    Madrid, Madrid, España Michael Page Spain A tiempo completo

    International company it is looking for an internal control specialist with at least five years of previous experience in similar roles. The selected candidate must have a high level of English.Detalles del clienteInternational company of the restaurant sector based in Madrid.Descripción de la ofertaRisk analysis and mitigation:Design and deploy risks and...