Reservations Specialist

hace 2 semanas


Madrid, Madrid, España Mandarin Oriental Hotel Group Limited A tiempo completo
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Priority consideration when applyingA fast-track interview & selection process and, upon successful rehire, a tailored colleague orientation experienceAccess to MO Talks and priority registration to live webinars with industry experts and featured Forever FansA Knowledge Portal featuring ongoing relevant learning content and development guidance Apply now Position: Reservations Specialist ( Full time #

Property / Office:
Mandarin Oriental Ritz, Madrid

Location:
Madrid, Spain

With more than 350 colleagues, we are seeking a Reservations Specialist with the passion to deliver the best service and exceed our guest's expectations.

The company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.

The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel's historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz's pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain's most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city's most luxurious hotel.


Main responsibilities:

Taking reservations accurately where necessary while keeping track of guest's preferencesMeeting the expectations and requirements of internal and external customersHandling special requests from guestsAnticipating the guests' needsRequirements: Proficiency in Spanish and Advanced in EnglishA minimum of two years of experience in reservations department.

Previous experience of working in a 5* Hotel environment.
Advanced competency level in Microsoft Excel and WordFully conversant with PMS, CRS, OTA ́s and other reservations systems.
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
Perform job with attention to detail, and the ability to organize and handle multiple tasks effectively.
Clear communicator; effective verbal and written communication skills.
Ability to work variety of shifts including weekends.

Advertised:
08 May 2024 Romance Daylight Time
Applications close: 07 Jun 2024 Romance Daylight Time

Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place.

On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process.

Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group's name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office.

If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.

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With more than 350 colleagues, we are seeking a Reservations Specialist with the passion to deliver the best service and exceed our guest's expectations.

Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place.

On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process.

Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group's name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office.

If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter.

With more than 350 colleagues, we are seeking a Reservations Specialist with the passion to deliver the best service and exceed our guest's expectations.

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