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Tech Support Analyst
hace 3 meses
Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.
We are looking for a Technical Support Analyst to join our regional Alma Tier 2 Support team. This is an amazing opportunity to work on Alma. The team consists of nine analysts and is reporting to the Technical Support Manager.
About You - experience, education, skills, and accomplishments- Bachelor's degree with at least 2 years' related client service experience, or equivalent combination of education and experience.
It would be great if you also had...- High Language skills in other languages- Experience with SQL or Python
What will you be doing in this role?- Investigate and troubleshoot technical issues and product defects- Resolve complex software-related issues by providing technical solutions- Interact with internal departments (development, product management, support teams, etc.)- Communicate directly with customers around the world- Become a knowledge domain expert for Ex Libris Alma software
Product you will be supporting
Ex Libris Alma is a secure, scalable end-to-end library software system for managing the acquisition, sharing, cataloging, and use of all kinds of resources, including physical and electronic books, physical and electronic periodicals, and digital resources.
The team investigates and troubleshoots technical issues and product defects, and reports them to the Ex Libris development team.
The team works closely with the development teams, Product Management and other Support teams within the company to provide an excellent customer experience.
Hours of Work
This is a Full-Time Permanent contract with all benefits provided in Spain (Medical insurance, Sport/Transportation/Kindergarten discounts, Ticket Restaurant, 30 days vacation, etc).
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
