Customer Service Representative with Italian, Spanish and high level of English

hace 2 semanas


Barcelona, Barcelona, España CPM A tiempo completo
Our Client

Our client is dedicated to enhancing the lives of individuals worldwide through the creation of trusted household and healthcare products. In addition to their well-established brands, they are consistently applauded for their achievements in sustainability, social responsibility, diversity, and innovation. We are seeking outstanding customer service representatives to embody the brand and deliver exceptional service to our customers.

  • We Care: Demonstrates a strong commitment to Customer Support with a focus on exceeding targets to deliver a high standard of consumer service.
  • We're Curious: Takes a proactive approach to problem-solving with a positive attitude.
  • We Achieve Together: Promotes teamwork, contributing to individual and team targets/SLAs.


What You'll Be Doing
  • Collaborating with customers to provide product information and resolve queries professionally
  • Analyzing customer issues and offering tailored solutions
  • Providing omnichannel support through phone, email, chat, and social media
  • Developing a deep understanding of the client's products and services
  • Embracing company values and acting as a brand ambassador
Requirements
  • Fluency in Italian and French with excellent grammar and spelling
  • Proficiency in English (both written and spoken)
  • Passion for delivering exceptional customer service
  • Ability to handle sensitive calls with empathy
  • Strong administrative skills with attention to detail
Benefits
  • Start Date: June 19th
  • Contract: Permanent (1-month probation)
  • Full-time: 20 hours/week
  • Working Days/Hours: Monday to Friday, 10am to 2pm
  • Salary: €8,993.72 per year
  • Bonus: Performance incentives
  • Holidays: 24 days per year
  • Hybrid Work Model: 3 office days/month, rest from home
  • Training: 3 weeks, Monday to Friday, 10am to 2pm
  • Office Location: Barcelona (La Sagrera)
Other Benefits
  • DKV dental insurance
  • People engagement activities
  • Training and development opportunities
  • Employee Assistance Program
  • Employee Benefits Club
  • Discounted Private Health Insurance option
  • Referral Program
  • Access to LinkedIn training & courses
Who We Are

CPM International operates globally across 30+ countries, offering tailored multilingual support. We specialize in customer service, sales, and technical solutions for clients worldwide. Our workplace promotes diversity in all aspects and ensures equal opportunities for everyone.



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