![Selectjoob](https://media.trabajo.org/img/noimg.jpg)
Sage X3 Technical Consultant
hace 2 semanas
Descripción del puesto:
Desde Selectjoob, estamos colaborando con un grupo empresarial multinacional; su actividad principal es la fabricación y comercialización de cables.
Buscamos un
Consultor/a Sage X3, cuya misión principal será la de mantener las relaciones de los clientes internos con el departamento IT, proporcionando soluciones a las solicitudes de nuevas funcionalidades y dar solución a las incidencias de soporte funcional y técnico del ERP.
Las funciones que deberá llevar a cabo dicha persona se describen a continuación:
- Brindar soporte técnico de forma precisa y oportuna a los clientes internos.
Los canales principales de soporte son:
teléfono y correo electrónico.
- Entender las necesidades de negocio, formular la solución que mejor las resuelva y ponerla en marcha. Documentar las nuevas funcionalidades.
- Como los interlocutores son colaboradores del ámbito empresarial, se debe aportar soluciones tanto funcionales como técnicas.
- Comprender los conceptos de negocio para prestar el mejor servicio al cliente.
- Ocuparse de los problemas de soporte de naturaleza compleja, establecer prioridades y abordarse según los níveles de servicio definidos. Por lo que es necesario ser experto en gestionar múltiples tareas y prioridades.
- Recopilar e informar a su responsable sobre los incidentes.
- Interactuar con el resto de departamento de la empresa.
Que buscamos:
- Experiência demostrable de más de 3 años en consultoría ERP
- CFGS en Tecnología de la Información, Informática o Licenciatura en ADE
- Experiência en consultoría y soporte
ERP:
Sage X- Conocimiento de base de datos: SQL server
- Conocimiento de Crystal Reports
Que podemos ofrecer:
Incorporación en una empresa internacional con un proyecto estable
Retribución flexible
Acceso a la formación en idiomas
Dos días a la semana de teletrabajo
Flexibilidad horaria
Salario entre 40k a 50k
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