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Supervisor (French-Speaking) - On-Site

hace 3 meses

Barcelona, Barcelona, España Concentrix A tiempo completo

Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future.

We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.


As a Supervisor on our team, you will:

Monitor and report team performanceGive agents feedback on their individual and motivate team membersKeep track of each agent's trainingParticipate in the recruitment process close to HR DepartmentOrganize and optimize shiftsMake sure processes and procedures are up to date and adhered to take overflow calls / tickets.

Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.Guide on selling techniques for complex outbound driven salesMaintain knowledge and expertise associated with applications specific to individual customers Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.

Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.


Concentrix is a great match if you:

Are bilingual or proficient in French plus advanced level of EnglishHave working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationHave excellent communication skillsHave business knowledge and commercial awarenessHave previous experienceCan implement and manage changeHave a high customer care orientationPossess IT knowledgeAre able to develop personal and profesional skillsHave IT knowledge and skillsHave business knowledge and are commercial driveHave fun facing challenges and overcoming unbeatable obstaclesDon't meet every requirement? No worries.

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00Salary euros gross/year + up to 4000 euros gross/year in bonusGreat location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs and specialized courses Experience the best version of you At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you.

Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.


RRQ FRANCE

Conocimientos:
French, Supervisor, Excellent Communication Skills, It Knowledge, Customer Care