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It Project Manager/ Software Customer Consultant

hace 3 meses

Murcia, Murcia, España Soloplan Spain S.L. A tiempo completo

Después de un exhaustivo proceso de iniciación, se unirá a nuestro equipo internacional de gestión de soluciones para clientes en las tareas de asistencia a usuarios y gestión de proyectos de nuestro software CarLo principalmente en España.

Como empresa internacional, Soloplan también te ofrece la oportunidad de apoyar a tus futuros compañeros de Customer Solution Management in situ en una de nuestras sucursales de Kempten (D), Dresde (D), Katowice (PL), Breslavia (PL), Murcia (ES) o Pretoria (ZA).

Intercambio de experiencias, conocimientos internacionales y diversión al tratar con una amplia gama de contactos:
todo de una sola mano.

El software de gestión del transporte (TMS) CarLo lleva más de 30 años triunfando en el mercado y presta apoyo a usuarios como empresas de transporte y logística en todas las fases del proceso de transporte.

Como empresa familiar, Soloplan tiene la libertad de tomar decisiones que le permiten tener visión de futuro e ideas innovadoras.

Un desarrollo continuo que también transmitimos sistemáticamente a nuestros clientes.
TareasEn la primera fase de familiarización, conocerás las tareas del consultor de clientes
Entre ellas se incluyen
Instalar nuestros productos de software para los clientesConfigurar e implementar nuestras soluciones de software según los requisitos del clienteRealización de cursos de formación para clientes in situPero también

Proporcionar asistencia de segundo nivel por teléfono, correo electrónico o ticketsDocumentar y analizar las consultas de los clientes mediante un moderno sistema de tickets.

Procesamiento de consultas en el sistema de tickets en colaboración con colegas de otros departamentos.

Para poder asumir más adelante las tareas del jefe de proyecto con mayor eficacia:

Gestionar, controlar y ejecutar proyectos informáticosComprobar los requisitos del cliente y coordinar interfaces, informes, etc., también in situ en las instalaciones del clienteCrear planes de hitosSeguir desarrollando los productos estándar de SoloplanColaborar entre departamentos y coordinar el contenido de los proyectosProporcionar a nuestros clientes asesoramiento estructurado y apoyo a largo plazoRequisitosSu prefil

  • Licenciatura en informática empresarial o ingeniería informática o formación profesional comparable
  • Experiencia profesional en un campo comparable
  • Conocimientos de logística deseables
  • Muy buenos conocimientos informáticos y experiencia en la concepción técnica de proyectos informáticos
  • Capacidad analítica y forma de trabajar precisa y estructurada
  • Buen conocimiento de inglés o alemán
  • Gran capacidad de comunicación, asertividad y persuasión.
  • Orientación al cliente, teniendo en cuenta los intereses operativos
  • Talento organizativo
  • Seriedad y confianza en sí mismo
  • Disponibilidad para viajar
BeneficiosOfrecemos
Un puesto de trabajo seguro y orientado al futuro con la oportunidad de seguir desarrollándosePlanes de iniciación específicos y programas de tutoríaLa oportunidad de trabajar temporalmente en una de nuestras sucursales internacionalesActos periódicos y eventos para toda la empresaRemuneración justa y bonificación adicional por rendimientoDisponibilidad de coches de empresa para los desplazamientos

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Aproveche la oportunidad y envíenos hoy mismo su solicitud detallada y su carta de presentacióne (también en alemán o inglés)

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