Technical Support Administrative

hace 2 semanas


Madrid, Madrid, España Masimo A tiempo completo

Job Summary:

The Technical Support Administrative position is responsible for the call in-take step of Masimo's Customer Complaint process. Additional duties include customer follow-up for repair & replacement requests, confirmation of repair approval fees and logistics activities.

Customers supported include internal customers (Sales team members and Clinical Specialists) and external customers (biomedical personnel, and other patient care personnel).


Duties & Responsibilities:

  • Promptly report all field failures and Customer complaints per the Masimo Quality System
  • Followup on outwarranty devices repair fee.
  • Followup on repair/replacement of defective material.
  • Decontaminate equipment & material from an external or internal source that has the potential for being exposed to blood or other potentially infectious materials."
  • Perform logistics activities (receiving/packing/shipping) as needed.
  • Manage and solve shipment escalation.
  • Support in coordinating finished goods shipping activities with external logistics providers.
Perform all other duties as assigned or required.

Minimum Qualifications:

  • Minimum 3 years related experience in a call center/customer support/medical industry.
  • Must be a selfstarter, a "handson" individual who enjoys challenge and dedicated to getting the job done with mínimal support and direction.
  • Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done.
  • Must have flexibility in reacting to new situations and adaptability for working in a new environment.
  • Team player and able to 'change gears' to accomplish goals.
  • Must be PC literate, able to use
  • Must be able to communicate (reading, writing & speaking) in English and the dominate local language of the assigned region Fluent in local language and English is required. Other languages a plus

Preferred Qualifications:

Education:

Administrative degree or technical experience.

  • Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Technical Support

    hace 2 semanas


    Madrid, Madrid, España UNION ESPAÑOLA FOTOVOLTAICA A tiempo completo

    HEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products.Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers.Responsibilities:Provide technical support...


  • Madrid, Madrid, España Siemens A tiempo completo

    We are seeking a highly motivated and skilled Technical Support Engineer to join ourKey Responsibilities: Provide firstlevel technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service Provide timely and effective solutions to meet customer needs Work closely with...


  • Madrid, Madrid, España Hoppr LTD A tiempo completo

    Make your mark in Connected TV advertising industry Digital Advertising Project Management to lead our talented team Startup tech company (Europe based Spain)Who are Hoppr?Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices.The company's flagship product is...

  • Technical Support Manager

    hace 2 semanas


    Madrid, Madrid, España Newline Interactive A tiempo completo

    At Newline Interactive, we strive to provide easy-to-use solutions that save you time and help you be more successful. We dedicate ourselves to creating products that are not only impressive in design and features but are also simple so everyone can interact and enjoy the innovation.For all these we are seeking a dynamic Technical Support Manager which align...

  • Technical Support

    hace 2 semanas


    Madrid, Madrid, España Novasyte A tiempo completo

    Join us on our exciting journeyWe are looking for a Technical Support - French Speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...


  • Madrid, Madrid, España Fortinet A tiempo completo

    Advanced Services EngineerFortinet is growing and we are expanding our EMEA technical support teams, we are looking fora passionate Advanced Services Engineer to deliver technical support excellence to high profilecustomers within the EMEA region.gather and analyze information and to skillfully develop alternative solutions for customers.As a member of the...

  • Czech Technical Support

    hace 2 semanas


    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate isA natural team player - we believe in supporting and developing our people,Someone who loves to give and receive fantastic customer service -...


  • Madrid, Madrid, España Kudzu Interactive, Inc. A tiempo completo

    Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You... Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for...


  • Madrid, Madrid, España Viking Emea A tiempo completo

    Aiming to enhance our product support teams, we are looking for as technical support focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components.TasksYour duties will...

  • Slovak Technical Support

    hace 2 semanas


    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate isA natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer service...


  • Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate isA natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer service...


  • Madrid, Madrid, España Viking EMEA A tiempo completo

    Aiming to enhance our product support teams, we are looking for as technical support focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components.TasksYour duties will...


  • Madrid, Madrid, España Viking EMEA A tiempo completo

    Aiming to enhance our product support teams, we are seeking a technical support specialist focused on our detection product line. As a technical support expert of the detection product range, you will assist our international sales teams and customers in implementing their projects using our fire protection solutions and system...


  • Madrid, Madrid, España Redis Enterprise A tiempo completo

    Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company Description Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better....

  • Czech Technical Support

    hace 2 semanas


    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate isA natural team player - we believe in supporting and developing our people,Someone who loves to give and receive fantastic customer service -...

  • Technical Support Manager

    hace 2 semanas


    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company Description Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...


  • Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    Do you want to experience the Mediterranean life? Then we have the job for you We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this positionWe are...