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Slovak Technical Support

hace 3 meses

Madrid, Madrid, España Recruit4Work S.L. A tiempo completo
For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.
Our ideal candidate is
A natural team player - we believe in supporting and developing our people,
Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers
Tech savvy - you'll be working a lot with consumers with problems relating to mobile devices. You have the ability and will to absorb knowledge
Required skills

Fluent in Slovak
Working proficiency in English
Experience in Technical Support is preferred
Self – Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices
Ability to follow technical troubleshooting steps
Excellent communication skills
High understanding of IT topics such as storage, networking, mobile device management
You display of a strong customer focus and promotion of a commitment to excellence
Previous customer service experience is a plus
Ability to show empathy towards customers
You have a positive & flexible attitude
Attendance and punctuality
Ability and will to absorb knowledge

Benefits

Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Extensive training
Adaptation to Greek culture and Greek language courses
Internal employee incentives
Located in an amazing office in Greece with excellent transport links
Excellent relocation package with a great support system for non local hires
Extra private health insurance
Enjoy life in Greece, there are loads of social & sports events

Location
Remote, must be based in Greece