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Customer Service Representative with Hebrew and English
hace 2 semanas
Our Client
Home to well-known hygiene, health, and nutrition brands cherished worldwide for generations, our client is dedicated to safeguarding, healing, and nurturing for a cleaner, healthier world. As a Customer Support Agent, you'll handle customer inquiries via phone, email, chat, and social media, aiming for swift issue resolution.
We Prioritize:
- Passionate about Customer Support, striving to exceed targets for top-tier consumer service.
- Proactive problem-solver with a positive attitude.
- Strong team player contributing to both personal and team objectives.
What You'll Do?
- Collaborate with consumers to address product queries and provide solutions professionally.
- Empathize with customers, analyze issues, and offer tailored resolutions.
- Provide omnichannel support via phone, email, chat, and social media.
- Develop a deep understanding of the client's products and services.
- Embody company values and be a brand ambassador.
Requirements
- Fluent Hebrew with excellent grammar.
- Proficient in written and spoken English.
- Passion for exceptional customer service.
- Ability to handle sensitive calls with empathy.
- Strong administrative skills and attention to detail.
- Proactive problem-solving approach.
Benefits
- Start date: ASAP
- Contract: Permanent (1-month probation)
- Part-time: 20 hours/week
- Working days/Hours: Sun-Thu, 8am-12pm
- Salary: €8.993,72 gross/yr
- Incentives: Performance bonuses
- Holidays: 24 days
- Hybrid work model: 10 days/month office, rest from home
- Training: 2 weeks Mon-Fri, 9am-6pm
- Office location: Barcelona (La Sagrera)
Additional Benefits
- Engaging people activities
- Ongoing training and career development opportunities
- Employee Assistance Program for guidance and support
- Employee Benefits Club perks
- Discounted Private Health Insurance option
- Referral Program bonus
- Access to LinkedIn training
Who We Are
CPM International operates globally in 30+ countries, offering multilingual support tailored to diverse markets. Specializing in customer service, sales, and technical support, we embrace diversity, ensuring equal opportunities for all from day one.
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