Customer Service Representative with Hebrew and English

hace 2 semanas


Barcelona, Barcelona, España CPM A tiempo completo

Our Client

Home to well-known hygiene, health, and nutrition brands cherished worldwide for generations, our client is dedicated to safeguarding, healing, and nurturing for a cleaner, healthier world. As a Customer Support Agent, you'll handle customer inquiries via phone, email, chat, and social media, aiming for swift issue resolution.

We Prioritize:

  • Passionate about Customer Support, striving to exceed targets for top-tier consumer service.
  • Proactive problem-solver with a positive attitude.
  • Strong team player contributing to both personal and team objectives.

What You'll Do?

  • Collaborate with consumers to address product queries and provide solutions professionally.
  • Empathize with customers, analyze issues, and offer tailored resolutions.
  • Provide omnichannel support via phone, email, chat, and social media.
  • Develop a deep understanding of the client's products and services.
  • Embody company values and be a brand ambassador.

Requirements

  • Fluent Hebrew with excellent grammar.
  • Proficient in written and spoken English.
  • Passion for exceptional customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills and attention to detail.
  • Proactive problem-solving approach.

Benefits

  • Start date: ASAP
  • Contract: Permanent (1-month probation)
  • Part-time: 20 hours/week
  • Working days/Hours: Sun-Thu, 8am-12pm
  • Salary: €8.993,72 gross/yr
  • Incentives: Performance bonuses
  • Holidays: 24 days
  • Hybrid work model: 10 days/month office, rest from home
  • Training: 2 weeks Mon-Fri, 9am-6pm
  • Office location: Barcelona (La Sagrera)

Additional Benefits

  • Engaging people activities
  • Ongoing training and career development opportunities
  • Employee Assistance Program for guidance and support
  • Employee Benefits Club perks
  • Discounted Private Health Insurance option
  • Referral Program bonus
  • Access to LinkedIn training

Who We Are

CPM International operates globally in 30+ countries, offering multilingual support tailored to diverse markets. Specializing in customer service, sales, and technical support, we embrace diversity, ensuring equal opportunities for all from day one.



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