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French Customer Service Representative
hace 3 meses
Teleperformance is a leading global company in customer experience management and business process outsourcing, with operations in 88 countries, serving clients in various sectors worldwide.
Join our team in Teleperformance Spain, recognized for its exceptional workplace culture, as we are currently seeking Customer Service Representatives to provide top-notch service.
Responsibilities- Assist customers and direct calls to the appropriate department
- Deliver friendly and efficient service in handling customer inquiries
- Meet agreed Key Performance Indicators (KPIs)
- Conduct duties in compliance with established policies and procedures
- Develop and maintain product knowledge
- Fluency in French
- Proficiency in spoken and written English
- Minimum of 2 years customer service experience, preferably in a related field
- Strong customer focus and ability to work under pressure
- IT proficiency, knowledge of Salesforce is a plus
- Excellent time management and telephone etiquette
- Professional written and verbal communication skills
- Proactive approach with the ability to work independently
- Full-time and part-time positions available, Monday to Friday
- 1 week of comprehensive initial training
- Competitive salary and benefits package
- Hybrid working model based in Barcelona
- Referral Program for additional earnings
- Continuous support for personal and professional growth
- Opportunity to work with a global industry leader
- Dynamic and inclusive work environment
- Stable employment with permanent contract
