![CPM International](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
hace 3 semanas
Our Client
Our client is renowned for its top hygiene, health, and nutrition brands beloved and trusted by people worldwide for generations. They are dedicated to safeguarding, healing, and nurturing for a cleaner, healthier world. As a Customer Support Agent, your role involves addressing customer inquiries through telephone, email, chat, and social media, striving for prompt issue resolution.
Our Commitment:
We are devoted to delivering exceptional customer support, aiming to surpass targets and ensure top-quality consumer service.
Our Inquisitive Nature:
We tackle problem-solving proactively with a positive mindset.
Our Team Spirit:
We emphasize teamwork, contributing to individual and team objectives while meeting personal targets.
TasksRole Responsibilities:
- Collaborating with customers to provide product information and resolve queries professionally
- Analyzing customer issues and offering tailored solutions
- Providing omnichannel service through various platforms
- Developing a deep understanding of client products and services
- Embodying company values as a brand representative
Key Skills & Experience:
- Proficiency in Hebrew with strong grammar and spelling skills
- Excellent written and verbal English skills
- Passion for delivering outstanding customer service
- Ability to handle sensitive calls with empathy
- Strong administrative and problem-solving skills
- Professionalism and proactive problem-solving approach
What We Offer:
- Start date: May, 27th
- Contract: Permanent (1-month probation period)
- Full-time: 39 hours/week
- Working days/Hours: Sunday to Thursday, 7am-4pm, one early day, 8am-4pm
- Salary: €17,537.76 gross per year
- Incentives: €900 gross bonus every 3 months + Top performance incentives
- Holidays: 24 calendar days
- Paid bank holidays + 1 extra day off
- Hybrid work model: 10 office days per month, rest from home
- Training: 2 weeks, Monday to Friday, 9am-6pm, one early day
- Office location: Barcelona (La Sagrera)
Additional Benefits:
- Engaging activities and programs
- Ongoing training and development opportunities
- Employee Assistance Program for guidance and support
- Employee Benefits Club with exclusive perks
- Option for Discounted Private Health Insurance
- Referral Program for bonuses
- Access to LinkedIn courses
Who We Are
CPM International operates across 30+ countries, offering multilingual support tailored to diverse markets. Specializing in customer service, sales, and technical support globally, we promote an inclusive work environment, valuing diversity in all aspects.
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