Junior Customer Success Associate, Benelux

hace 1 semana

Barcelona, Barcelona, España Autodesk A tiempo completo
Job Requisition ID #

  • 24WD78871
Position Overview


In this entry-level position, the Customer Success Associate (CSA) is focused on managing a large Territory portfolio to ensure coverage through daily high-scale customer engagement on the phone.

Based in our Barcelona office you will report to the CSA Territory Manager.

CSA's increase value and success in the "Onboard" and "Use" lifecycle stages of our Territory customers as they deploy Autodesk solutions.

You will engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers. The CSA mission is to create customer loyalty and growth through irresistible customer experiences.

Responsibilities:

  • Holistic review on the account to get a high overview into customer ́s experience before activity to enrich overall experience
  • Create and use prioritization strategies
  • Perform 20 connected calls per working day
  • Increase your portfolio activation and usage rates on a monthly basis
  • Follow Geo Account Engagement model
  • Use provided conversation guides to participate in discovery discussion and understand the customer (Onboard, Use)
  • Use digital content and other Support Resources based on the challenges/interests to the customer
  • Engage with different customer personas
  • Report progress and challenges to manager on a weekly basis
  • Followup on a schedule for unsuccessful connected calls
  • Insert notes from your interaction in in CRM and update account health scores
Minimum Qualifications

  • 12 years of Experience in a customerfacing role
  • Customer Empathy & Customer mindset
  • Business fluency in Dutch/Flemish and English
  • Performancedriven approach
  • Experience collaborating across multiple departments
Preferred Qualifications

  • Business Fluency in French
  • Background in customerfacing roles including account management, customer support, product management and sales
  • SDFC proficiency
LI-AS1

Learn More

About Autodesk


Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.

We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.


We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do.

Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.


When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.

Ready to shape the world and your future? Join us

Salary transparency

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive

Learn more here:
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