German-speaking Customer Success Associate

hace 1 semana

Barcelona, Barcelona, España Webhelp A tiempo completo

Location

  • Barcelona, Spain
    Language
  • German***
    Description:
    Why join us


Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.


We are looking for a
German-Speaking Customer Success Associate to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.


What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

  • Fulltime contract, 39 hours/week:Monday to Friday 9:00 18:00
  • Great office location in Barcelona
  • Friends hunting (referral) bonus
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses
  • Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp

  • As a
-
Customer Representative in our team, you will:

  • Respond to and resolve customer inquiries and issues related to down selling, churn, and general licensing problems promptly and effectively
  • Utilize Planhat or similar customer relationship management (CRM) software to log and track down sell and churn cases, ensuring accurate and uptodate information is recorded
  • Collaborate with the finance team to enter refunds into the refund sheet and create tickets for financerelated matters
  • Coordinate and schedule appointments for NPS (Net Promoter Score) surveys and churnrelated customer meetings
  • Efficiently route and transfer tickets from the subscription pool to the appropriate departments, such as finance or support, for further assistance
  • Assist in reviewing and presorting NPS results, identifying trends, and providing feedback to the relevant teams
  • Support dunning processes by sending tickets to customers with open invoices, reminding them of outstanding payments

We'll be a great match if you:

  • Are native or proficient in German and advanced English
  • Have experience in a customerfacing role, preferably in customer success, account management, or customer support
  • Excellent business acumen, particularly in phonebased interactions, with the ability to understand and address customer needs
  • Have strong organizational and multitasking skills, with the ability to prioritize and manage multiple tasks simultaneously
  • Are detailoriented and meticulous in recording and maintaining accurate customer records

It will be a plus if you:

  • Have a bachelor's degree in finance, accounting, business administration, or a related field
  • Have project management skills, with the ability to effectively plan, organize, and execute customer success initiatives
  • Can work effectively both independently and as part of a team, collaborating with crossfunctional departments
  • Have problemsolving skills, with the ability to analyze customer issues and provide appropriate solutions
  • Are familiar with financial processes, including refunds, invoicing, and financial analysis and with NPS surveys and customer feedback analysis is a plus
  • Share our values of commitment, unity, integrity, recognition, and WOW

Don't meet every single requirement?

Who we are
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer
**RRQ GERMANY

  • Associate Customer Success Representative

    hace 1 semana

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Associate Customer Success Representative - Germany Customer SuccessBarcelona,SpainReqNum:26617 Customer Success Representative German Speaking (Digital Engagement) Barcelona, Spain Hungry, Honest, Humble, with Heart Hungry, Humble, Honest, with Heart. The Opportunity Do you love technology? Are you ready to transform the way companies work? If you have a...

  • Associate Customer Success Representative

    hace 1 semana

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Associate Customer Success Representative - GermanyCustomer SuccessBarcelona,SpainReqNum:26617 Customer Success Representative - German Speaking (Digital Engagement) Barcelona, Spain Hungry, Honest, Humble, with Heart Hungry, Humble, Honest, with Heart. The Opportunity Do you love technology? Are you ready to transform the way companies work? If you have a...

  • German-speaking Customer Representative

    hace 1 semana

    Barcelona, Barcelona, España City Job Offers A tiempo completo

    German-speaking Customer Representative in BarcelonAre you a native German speaker and want to live in Barcelona?We are looking for German speakers to provide quality Customer Service for an important company in Barcelona.German-speaking Customer Service Agent in BarcelonaYour profile: Your first language is German. Fluent in English. Knowledge of IT...

  • German-speaking Customer Representative

    hace 1 semana

    Barcelona, Barcelona, España City Job Offers A tiempo completo

    Are you a native German speaker and want to live in Barcelona?We are looking for German speakers to provide quality Customer Service for an important company in Barcelona.German-speaking Customer Service Agent in BarcelonaYour profile: Your first language is German. Fluent in English. Knowledge of IT Platforms, tools, and apps. MS Office. Customeroriented....

  • German-Speaking Customer Service Representative In

    hace 1 semana

    Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:German-speaking customer service representative in the music industry: Your Profile- German proficiency mandatory and fluent English- Customer-oriented and a results-driven approach- Strong communication, problem-solving, and active listening skills- Some experience in customer service, it's a plus but not mandatory- Are responsible...

  • German-Speaking Order Management Specialist

    hace 1 semana

    Barcelona, Barcelona, España Danaher A tiempo completo

    German-speaking Order Management Specialist Barcelona, Catalonia German-speaking Order Management Specialist Barcelona Barcelona, Catalonia, ES At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the...

  • German-Speaking Customer Representative

    hace 1 semana

    Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:Are you a native German speaker and want to live in Barcelona?We are looking for German speakers to provide quality Customer Service for an important company in Barcelona.German-speaking Customer Service Agent in Barcelona:Your profile:Your first language is German: Fluent in English. Knowledge of IT Platforms, tools, and apps. MS...

  • German-speaking Customer Representative

    hace 1 semana

    Barcelona, Barcelona, España City Job Offers A tiempo completo

    Are you a native German speaker and want to live in Barcelona?We are looking for German speakers to provide quality Customer Service for an important company in Barcelona.German-speaking Customer Service Agent in Barcelona:Your profile:- Your first language is German: Fluent in English. Knowledge of IT Platforms, tools, and apps. MS Office. Customeroriented....

  • Customer Support Representative – German Speaking

    hace 1 semana

    Barcelona, Barcelona, España Ingram Micro Inc. A tiempo completo

    Customer Support Representative – German Speaking page is loaded Customer Support Representative – German Speaking Apply remote type Hybrid locations Barcelona, Spain time type Full time posted on Posted 2 Days Ago job requisition id R It's fun to work in a company where people truly BELIEVE in what they're doing Job Description:It's fun to work in a...

  • Associate Customer Success Representative

    hace 1 semana

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Associate Customer Success RepresentativeCustomer SuccessBarcelona,SpainReqNum:26634 Customer Success Representative (Digital Engagement) Barcelona, Spain Hungry, Honest, Humble, with Heart Hungry, Humble, Honest, with Heart. The Opportunity Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud...

  • German-Speaking Customer Service Representative In The Music Industry

    hace 1 semana

    Barcelona, Barcelona, España City Job Offers A tiempo completo

    German-speaking customer service in Barcelona We are looking for motivated customer service specialists to be part of the multicultural staff of the famous audio equipment brand.Apply to this job offer and start your career in the musical industryWork for the American manufacturing company that predominantly sells audio equipment.They invest in long-term...

  • Associate Customer Success Representative

    hace 1 mes

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Customer Success Representative - German Speaking (Digital Engagement)Barcelona, SpainHungry, Honest, Humble, with HeartHungry, Humble, Honest, with Heart.The OpportunityDo you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with...

  • Associate Customer Success Representative

    hace 4 semanas

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Customer Success Representative - German Speaking (Digital Engagement)Barcelona, SpainHungry, Honest, Humble, with HeartHungry, Humble, Honest, with Heart.The OpportunityDo you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with...

  • Associate Customer Success Representative

    hace 1 semana

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Customer Success Representative - German Speaking (Digital Engagement)Barcelona, SpainHungry, Honest, Humble, with HeartHungry, Humble, Honest, with Heart.The OpportunityDo you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with...

  • Rated Customer Success Associate

    hace 1 semana

    Barcelona, Barcelona, España EcoVadis A tiempo completo

    Frontline Customer Success Associate at EcoVadisAre you passionate about fostering sustainable business practices in global supply chains? EcoVadis is seeking a Rated Customer Success Associate to join our team in Barcelona, working with Corporate and Select customers to ensure they have an exceptional experience throughout the assessment...

  • German-speaking Customer Service Representative in

    hace 1 semana

    Barcelona, Barcelona, España City Job Offers A tiempo completo

    German-speaking customer service representative in the music industry: Your Profile German proficiency mandatory and fluent English- Customer-oriented and a results-driven approach Strong communication, problemsolving, and active listening skills Some experience in customer service, it's a plus but not mandatory Are responsible and independent Your...

  • Customer Success Representative

    hace 1 semana

    Barcelona, Barcelona, España Nutanix A tiempo completo

    We are seeking a dynamic Customer Success Representative - Arabic Speaker to join our dedicated team at Nutanix in Barcelona.Growing your career as a Full Time Customer Success Representative - Arabic Speaker is a fantastic chance to enhance your skills.If you have strong leadership and teamwork qualities along with the right attitude for the role, then...

  • German-speaking Customer Representative

    hace 1 semana

    Barcelona, Barcelona, España City Job Offers A tiempo completo

    Are you a native German speaker and want to live in Barcelona?We are looking for German speakers to provide quality Customer Service for an important

  • Customer Success Manager German Or Italian Speaking

    hace 1 semana

    Barcelona, Barcelona, España Confluent A tiempo completo

    Customer Success Manager GERMAN or ITALIAN speakingWith Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every...

  • Customer Success Representative

    hace 1 semana

    Barcelona, Barcelona, España Nutanix A tiempo completo

    Customer Success Representative - Arabic SpeakerCustomer SuccessBarcelona,SpainReqNum:26458 Customer Success Representative - Arabic Speaking Barcelona, Spain Hungry, Honest, Humble, with Heart Job Summary We are currently seeking a Customer Success Representative to join our team in our growing Barcelona office. In this role, you will have the opportunity...