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Customer Care Agent
hace 3 meses
Permanent employee,Full-time· Barcelona How you are part of our success story:
You find solutions for customer problems that arise and you will support them through the journey.
You support both tenants and landlords.
You are the contact person for national and international customers following the booking process by telephone and email.
You are a cross-team collaborator and ensure that we all work together to help customers reach their goals.
You escalate customer feedback and suggestions in order to improve the customer experience.
Your profileWhat you need to convince us:
You keep your cool even in stressful situations and have the necessary sensitivity to find a solution for every problem.
Independence, strong communication skills and willingness to take on responsibility are your distinguishing features.Ideally, you have professional experience in customer service, after sales or a similar position.
You speak business fluent German and English, Spanish is a big plus.
Our offerWhat you can expect from your Homelike journey:
Work-Life-Balance
Flexible Working:
Choose your work arrangement and work either entirely remotely or from our modern office hubs (currently in Athens, Barcelona, Cologne and London)
Working hours: 11am to 8pm Central European Time; 1-2 Saturdays per month which is set off against a week day
Workation:
Work from anywhere up to 60 days per calendar year
30
Paid Vacation Days:
Benefit from 30 paid vacation days per year, in addition to public holidays
Additional Day Off:
Make use of an extra day off for life events such as marriage or moving houses
Learning & DevelopmentHomelike Academy:
Develop new skills by participating in monthly internal training academies moderated by Homelike ́s experts
360° Feedback: Receive regular and/or holistic feedback from your manager, peers and stakeholders for your professional growth
Team Shadows:
Gain interesting insights and exposure by shadowing different departments
Exclusive Top Talent Program:
Become part of the top talent program with exclusive personal development access to accelerate your growth career progression within Homelike
External Guest Speakers:
Broaden your perspectives and network with industry experts, or influential individuals from outside the company
Modern CultureGlobal Talent Team:
Join a diverse global team with 20+ nationalities based in 7 countries around the globe
Entrepreneurial Empowerment:
Contribute your ideas and make a substantial impact on the product and the company's success
Agile Mindset:
Be part of tech-driven solutions and a flexible way of thinking that enables people to react quickly and adapt to changing situations
Talent Engagement:
Get involved in different learning groups or guilds to strengthen relationships outside the work setting.
We are Homelike – a growing and progressive prop-tech company.
With over 180,000+ high-quality furnished apartments serving more than 70 countries globally, Homelike is positioned to dominate the global mid-long stay market and drive innovation forward.
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