Front Office Manager
hace 7 días
Castillo Hotel Son Vida, a Luxury Collection Hotel Get ready to be part of the sensational Castillo Hotel Son Vida team as a Front Office Manager.
You'll be an integral part of our leadership team, fostering a culture that attracts, retains and inspires top talent.As the Front Office Manager, you will have the opportunity to lead and supervise the front office department, playing a crucial role in making business decisions for the unit, taking into account the Hotel's philosophies, policies, standards and procedures and being responsible for both the- day-to-day running and longer-term strategic development of the department.
ESSENTIAL FUNCTIONS- Provides guidance and direction to the front office team, including setting performance standards, people development, monitoring performance, etc
- Responsible for the preparation of departamental cost budget.
- Conducts department meetings and continually communicates a clear and consistent message regarding the FO goals to produce desired results.
- Takes a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times.
- Maintains, implements and adheres to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
- Assists in training new staff members, coaches them and monitors their performance.
- Ensures the desk is covered at all times, according to the hotel's occupancy.
- Full awareness of the current daily status of the hotel.
- Ensures prompt, efficient and courteous reception of guests.
- Ensures the highest level of Guest experience and follows the Welcome and Farewell standards.
- Handles, recovers and records complaints.
- Is aware of daily functions, events, VIP and group arrivals.
- Actively promotes the fidelity Guest program to both guests and associates – ensuring all benefits are promoted and understood, and that annual enrolment targets are met. KNOWLEDGE, SKILLS AND ABILITIES
- Must be proficient in writing and speaking English, German and Spanish
- Ability to prioritize tasks using own initiative.
- Must demonstrate an awareness of the importance of body language in communication and interaction with others.
- Effective conflict management and decision-making
- Excellent communication skills
- Become a Luxury Collection ambassador with an overall vision of the hotel QUALIFICATION STANDARDS
- Tourism or Hospitality Management Degree
- At least 2 years of experience within the hospitality industry in an Assistant FO Mgr position
- Extensive Knowledge of Opera and familiarity with Marriott procedures and policies WHAT'
S IN IT FOR YOU:
*Career enhancement opportunities in fast growing international brand *Explore rate across Marriott Int. Hotels worldwide *Physiotherapy services *Associate Assistance Program *Referral program *Discounts in our restaurants *Free golf training courses and special rates *Staff parties Be part of our ambition to become Mallorca's most-loved luxury destination Nivel de antigüedad Intermedio #J-18808-Ljbffr
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Front Office Manager
hace 7 días
Palma, Baleares, España Castillo Hotel Son Vida Mallorca A tiempo completoCastillo Hotel Son Vida, a Luxury Collection HotelGet ready to be part of the sensational Castillo Hotel Son Vida team as a Front Office Manager. You'll be an integral part of our leadership team, fostering a culture that attracts, retains and inspires top talent.As the Front Office Manager, you will have the opportunity to lead and supervise the front...
-
Front Office Manager
hace 7 días
Palma, Baleares, España Castillo Hotel Son Vida Mallorca A tiempo completoCastillo Hotel Son Vida, a Luxury Collection HotelGet ready to be part of the sensational Castillo Hotel Son Vida team as a Front Office Manager. You'll be an integral part of our leadership team, fostering a culture that attracts, retains and inspires top talent.As the Front Office Manager, you will have the opportunity to lead and supervise the front...
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