Agent de Réservation

hace 2 semanas

Barcelona, Barcelona, España Adevinta A tiempo completo
We're Adevinta, a global leader in digital marketplaces.

Our household name brands, including Marktplaats in the Netherlands, in Germany and leboncoin in France, reach hundreds of millions of people every month.


We're all about matchmaking, and our sites help people find whatever they're looking for in their local communities - whether it's a car, an apartment, a sofa or a new job.

Every connection made or item found makes a difference by creating a world where people share more and waste less.

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use.

This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

What you'll do & Who you are

MISSIONS:

  • Prise des appels entrants
  • Accompagnement clients dans le processus complet de réservation
  • S'assurer que les clients aient tous les éléments nécessaires au bon déroulement de leur séjour
  • Conseiller et guider les clients
  • Gestion et suivi du SAV
  • Suivi des paiements et recouvrement
  • Assurer l'intermédiaire entre les clients et les partenaires

PROFIL RECHERCHE:
Etudiant Bac+2/3 en commerce et/ou tourisme

Français natif + autres langues étrangères (Anglais, espagnol, italien et/ou allemand)

COMPÉTENCES:

  • Savoir communiquer aussi bien avec des professionnels qu'avec des particuliers que ce soit à l'écrit ou à l'oral.
  • Bonne capacité rédactionnelle.
  • Maîtrise des outils informatiques.
  • Sens du commerce et de la satisfaction client.
  • Capacité à solutionner les problèmes.

Benefits:

Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits:

  • An attractive Base Salary
  • Participation in our Short Term Incentive plan (annual bonus)
  • Employee Stock Purchase Program with a match from Adevinta
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection
  • A 24/7 Employee Assistance Program for you and your family, because we care
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow
Adevinta is an equal opportunity employer and we value diversity.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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