Client Success Manager
hace 2 semanas
Why Lytx:
At Lytx we are passionate about our work and inspired to help make our roadways safer.
Serving as the main point of contact for Lytx clients, the Client Success Manager (CSM) is responsible for managing assigned Clients throughout the client lifecycle, from deployment through renewal.
The CSM works closely with our Client to understand their business and safety objectives, then designs a program solution that best meets their needs.
The CSM will educate the client on best practices, as well as focus on change management and user adoption.This role is best suited for someone who thrives in a fast-paced environment, loves building relationships, helping others and solving problems, while working cross-functionally to ensure program success.
This position plays a crucial role in ensuring our Customers are happy and stay a long-term partner who implements our products across their entire fleet.
You'll Get To:
- Develop and execute a customized Program Management Plan to meet Clients' safety program objectives
- Be the main point of contact for the Client from deployment through to renewal
- Build strong relationships resulting in high levels of client engagement with assigned accounts
- During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems
- Work with crossfunctional teams to ensure smooth execution of installations, training and customer support
- Create and deliver effective onsite and webbased training and best practice presentations
- Present data analytics highlighting program performance and financial metrics to executive level clients
- Provide daytoday support to Safety Leaders
- Partner with Account Team on expansion opportunities and renewal efforts
- Serve as a point of escalation for Client issues
- Responsible for delivering high levels of customer satisfaction
- Assist in managing or leading special projects as needed
- Perform other duties, as assigned
Got the following? Let's talk- Bachelor's degree, or equivalent years of experience desired years' experience in an account management role within a fast-paced, commercial products or SaaS environment- Demonstrated success in managing post-sales long term relationship with client(s)- Experience working with all levels of an organization- Aptitude for numbers and expert skills with Microsoft Excel- Ability to effectively present key performance metrics to executive level clients- Great organizational skills for customer and product information- Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills- Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team.
We're committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We're committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.-
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