Product Expert
hace 1 semana
The Role:
As a Product Expert within the Customer Experience Enablement Organization, you serve as the interface between the customer and product development and support both areas equally.
You collaborate with Product, Design and Engineering as our customers' advocate, ensuring through data-driven insights and consultation services that Personio meets or exceeds customer expectations.
At the same time, you communicate with and educate your Customer Experience colleagues about relevant product updates and changes, which enables them to deliver best-in-class service.
Role Details:
Product, Design, and Engineering Collaboration:
- Building and sustaining deep product knowledge within your area of ownership
- Enabling product teams to gain a better understanding of the customer experience by representing the customer's perspective and needs in sprint reviews and standups, discovery activities, design sprints, and other agile ceremonies
- Partnering with members of Product, Design, and Engineering (PDE) to gather, interpret, and track relevant product and customer usage and adoption data
- Partnering with PDE on research and discovery activities, as well as quality assurance and regression testing for product releases
Customer Experience Enablement:
- Managing, communicating, documenting, and organizing knowledge about product releases and beta tests, updates, deprecations, and other changes to the Customer Experience (CX) organization in a digestible and structured way
- Offering the highest level of internal CX technical support and supporting the wider CX organization with Product road map questions, User Group Meeting presentations and Q&As, and serving as technical partner and product team representative during customer meetings
- Collecting and analyzing customer feedback and behaviour and advocating for its prioritization with product teams
- Comanaging and supporting crossdepartmental projects and initiatives working with colleagues from different functions across locations all over Europe
What you need to succeed:
- A degree with a business, technical, IT, product or data focus, or equivalent/relevant working experience in these areas
- 2+ years of relevant professional experience, ideally in the B2B/SaaS/service environment, working closely with customerfacing and/or product teams
- Ability to work independently, effectively, and have a high level of problemsolving skills
- You are a team player but also assertive, resilient, and very motivated
- You thrive in a technical environment and have interest in the area of webbased software and software development processes
- You possess clear and structured communication (e.g., ability to translate different (technical) concepts for various audiences with varying levels of knowledge and goals)
- You demonstrate data mining and analysis skills (e.g., by using SQL, spreadsheets and comparable business intelligence tools)
- Ability to learn quickly, are comfortable with frequent contextswitching and are resourceful when it comes to problemsolving
- You have project management experience or skills
- You have a very good written expression and strong communication skills in German and English
- Previous experience in a customerfacing role, payroll processes & systems, or within a regulated industry/product is a plus
Why Personio:
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work Work with us and receive:
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation)
- 2 Impact Days you can use to have an impact on the environment and society one for an individual project of your choice and one for a companywide initiative #SocialResponsibility
- Flexible working arrangements with PersonioFlex
- Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
- Highimpact working environment with flat hierarchies and short decisionmaking processes
- Generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
- Choose between green mobility options, including a bike lease covered by Personio
- Monthly taxfree stipend of €162 to help cover food and public transportation expenses (Cobee)
- Private health insurance (company level plan): Access to Sanitas plan at a reduced employee cost (€43 for employees, spouse, or children)
- Access multiple fitness studios and sports facilities across Spain for €30 per month with a subsidized Gympass membership
- Free English and Spanish language classes
- A beautiful office in the heart of the city, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
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