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Coordinador/a Customer Service Senior Protection
hace 4 meses
Sobre nosotros
Somos un equipo dedicado a proteger a personas en Securitas Direct, líder en sistemas de alarma en Europa y en expansión en América Latina. Nuestro enfoque combina el desarrollo, diseño y venta de productos con un servicio disponible 24/7, los 365 días del año.
Con un historial de crecimiento constante, nos mantenemos a la vanguardia del mercado gracias a la tecnología innovadora de nuestras alarmas PreSenseTM.
Pertenezco al grupo Verisure, presente en 17 países, con una gran cantidad de empleados y clientes, destacando por nuestras soluciones tecnológicas y el enfoque en la experiencia del cliente y del equipo.
Nuestro ADN se compone de Pasión, Compromiso, Innovación, Trabajo en Equipo, Confianza y Responsabilidad.
Buscamos un/a Coordinador/a para el área de Customer Service de Senior Protection en Cornellà de Llobregat
En este rol, dirigirás y desarrollarás a un equipo de asesores, asegurando el cumplimiento de los KPI's diarios del servicio y gestionando la sala bajo la supervisión del Supervisor/a.
Tu principal misión será garantizar que tu equipo alcance los KPI's establecidos y mantenga los altos estándares de servicio. Asimismo, deberás asegurar que cuenten con todas las herramientas necesarias para desempeñarse eficazmente.
FUNCIONES Y ORGANIZACIÓN DIARIA:
- Gestión y desarrollo del equipo.
- Seguimiento y desarrollo de nuevas incorporaciones.
- Supervisión de asesores a través de auditorías y sesiones de coaching.
- Análisis de informes de calidad y feedback.
- Apoyo a operadores y asignación de responsabilidades.
- Comunicación con el equipo de WFM y control de ausencias.
- Distribución y seguimiento de gestiones para cumplir SLAs.
- Seguimiento de tareas administrativas y reporte de status.
- Análisis y propuestas de mejora continua.
¿Qué ofrecemos?
- Plan de desarrollo profesional nacional e internacional.
- Horario flexible de 09:00 a 18:00 L-D.
- Salario competitivo acorde al mercado de la Seguridad.
- Formación continua para tu crecimiento.
- Beneficios como tarjeta restaurante (Sodexo).
Requisitos imprescindibles:
- Experiencia mínima de 2 años en la gestión de equipos en Contact Center.
- Dominio del castellano (se valora el catalán).
- Excelentes habilidades de comunicación y liderazgo.
- Capacidad analítica y organizativa.
- Perfil dinámico, trabajador en equipo y orientado a resultados.
- Capaz de adaptarse al cambio y gestionar el estrés.
- Interesado en la innovación y mejora continua.
- Conocimientos en herramientas de oficina.
¿Te identificas con este desafío? Únete a nuestro equipo y forma parte de esta emocionante oportunidad
