Junior Customer Success Manager

hace 2 semanas


Barcelona, Barcelona, España SumUp A tiempo completo
In SumUp, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers, and to each other.


SumUp Caja is more than just a cash register - it offers an innovative ecosystem where over 400 people in Paris, Berlin, London, Barcelona, and Milan are working hard to go as far as possible and become the European leader in our market.


Missions:

  • Manage the onboarding of new customers on a daily basis
  • Participate in setting up customer accounts
  • Contribute to product improvement by providing customer feedback
  • Develop our client portfolio
  • Improve and sustain business growth
  • Use data collection and analysis to improve the customer experience
  • Train customer support representatives
  • Implement specific strategies for both sales and customer service

Required skills:

  • Statistical analysis,
  • Mastery of communication and sales tools
  • Mastery of office automation tools
  • CRMs
  • Eprocurement
  • Strong taste for digital and new technologies
  • Versatility
  • Knowledge of the fields of marketing, project management, sales, budget management, commercial law, management and steering of customer relations/claims
-
Fluent in English and Spanish:

  • Catalan would be a plus
  • Empathy
  • Pedagogy
  • Teamwork
  • Good communication skills, diplomacy, commercially astute
  • Versatile and very organized
Why you should join us

  • A fastgrowing environment
  • Fulltraining
  • Cool offices (near La Sagrada Familia)
  • Monthly information sessions : Beer Fridays.
  • An amazing multicultural team
  • Extra benefits: Ticket restaurant + Transportation
Meet us

  • A video call with our Talent Acquisition Manager
  • Interview with our Customer Success Team Leader/ VP of Customer Success/ Country Manager + Company Co-Founder

Employment Type:
Full-Time indefinite contract with a 4 month's trial period

Start date:

ASAP

Timetable:
Monday to Friday from 9h00-9h30 to 18h00-18h30

About SumUp
We believe in the everyday hero.


Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses.

With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.


  • SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind._
**Job Application Tip

  • Barcelona, Barcelona, España Dataventure | Edg Group A tiempo completo

    .Depuis plus de 10 ans, DATAVENTURE développe des solutions d'acquisition digitale au service des annonceurs pour répondre à leurs objectifs de conquête digitale nationale ou locale. En 2023, nous avons structuré nos activités en fusionnant deux entreprises expertes du secteur Cardata et Adventure Conseil.Notre groupe est organisé avec deux entités...


  • Barcelona, Barcelona, España Sumup Inc. A tiempo completo

    Junior Customer Success Manager - German speakerWho we are: At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.As a Customer...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Kantox Limited A tiempo completo

    We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Kantox A tiempo completo

    We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Kantox A tiempo completo

    We are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...


  • Barcelona, Barcelona, España SumUp Inc. A tiempo completo

    Junior Customer Success Manager - German speakerWho we are: At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.As a Customer...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...


  • Barcelona, Barcelona, España SumUp A tiempo completo

    In SumUp POS, we are creating the world's most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best. We help merchants better connect to their business, to their customers and to each other.SumUp POS offers more than a cash register, it offers an innovative digital ecosystem...

  • Manager, Customer Success

    hace 2 semanas


    Barcelona, Barcelona, España Nutanix A tiempo completo

    Job SummaryNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.About the teamNutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving...


  • Barcelona, Barcelona, España Mantu Group Sa A tiempo completo

    Madrid Permanent Job LittleBIG Connection is actively looking for a Customer Success Manager You will join our teams in Madrid as a Customer Success Manager to play a key role in ensuring the continued success of our rapidly growing customer base. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Appinio Gmbh A tiempo completo

    (Senior) Customer Success Manager - DACH (m/f/d) Barcelona Barcelona, Catalunya, ES Your mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Mongodb A tiempo completo

    The Role:We are searching for a driven and proactive Customer Success Manager (CSM) to assist customers in maximizing the value of their MongoDB subscription and services.Individuals in this position should have a keen interest in technology and a willingness to tackle new challenges head-on. They should be adaptable and enthusiastic about innovating with...


  • Barcelona, Barcelona, España Dataventure | Edg Group A tiempo completo

    Depuis plus de 10 ans,DATAVENTUREdéveloppe des solutions d'acquisition digitale au service des annonceurs pour répondre à leurs objectifs de conquête digitale nationale ou locale. En 2023, nous avons structuré nos activités en fusionnant deux entreprises expertes du secteurCardataetAdventureConseil .Notre groupe est organisé avec deux entités...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España MongoDB A tiempo completo

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Walters People A tiempo completo

    Nos encontramos en búsqueda de un Customer Success Manager para una reconocida empresa enfocada al sector forwarding, trabajan sobretodo para transporte terrestre y marítimo. Dicha vacante se encuentra dentro del departamento de transporte Intra Europeo.Misión:Reportarás directamente a la directora de transporte para el sur de Europa, y al director de la...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Success Manager Barcelona Barcelona, Catalonia, ES What makes us Qlik ? Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Mongodb A tiempo completo

    The worldwide data management software market is massive (IDC forecasts it to be $136 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Mongodb A tiempo completo

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Ikigai Talent Goup A tiempo completo

    Spain, BarcelonaStart-upUp to 55kUp-Sell, Cross-SellCustomer Success Manager role for a SaaS Comapany based in UK and BarcelonaKon'nichiwaWe are currently managing a Customer Success role for a B2B & SaaS Company with HQ in London and offices in Barcelona.This is a Start-up that works with Cloud Computing software, & a leading provider of quality control...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Qualifyze GmbH A tiempo completo

    About QualifyzeFounded in September 2017, Qualifyze is the biggest 3rd party audit provider in the world. Qualifyze's success builds on a one-of-a-kind digital audit platform that connects the most important stakeholders of the pharmaceutical industry: manufacturers, suppliers and auditors. With Qualifyze, customers can solve their audit demands 100%...