O2c Strategic Customers Administrator

hace 1 semana


Barcelona, Barcelona, España Page Personnel España A tiempo completo

Position Purpose:


As an
O2C Strategic Customers Administrator,
you will have a unique opportunity to join a brand-new team and play a critical role in managing Strategic & Key Clients from an Order-to-Cash (O2C)** perspective.

Your primary responsibility will be to ensure seamless and efficient O2C process management for our key clients.

This role demands a deep understanding of the O2C cycle (onboarding, billing & compliance, credit & collections), strong analytical, problem-solving, and interpersonal skills.


Primary Responsibilities:

  • Build and maintain strong relationships with strategic customers & stakeholders by serving as the main point of contact for O2C related inquiries and concerns.
  • Work in partnership and coordinate with crossfunctional teams (Sales, KAM, Collectors, Tender, Credit Management, and others) to mitigate risks, anticipate needs and maximize the client experience.
  • Ensure thatO2C processes for Strategic & Key Customers comply with company policies:
  • Verify and approve the contractual obligations (related to O2C process) agreed with the clients.
  • Ensure accurate processing of sales orders & compliance with Global Policy.
  • Process internal and external audit requests.
  • Ensure timely invoicing, resolve any discrepancies or issues promptly.
  • Monitor outstanding receivables, followup on overdue payments, and work closely with main stakeholders to resolve any payment issues.
  • Support further development of the team and processes:
  • Analyze and streamline O2C processes to ensure efficiency in handling of sales orders, invoices, and payments of Strategic Clients & Key Accounts.
  • Generate regular reports and provide analysis on O2C performance, identifying areas for improvement.
  • Identify opportunities for automation in the O2C cycle to increase efficiency and enhance the client experience.
O2C Strategic Customers Administrator|PageGroup SSC

Skills & Competences

  • Strong analytical and problemsolving skills to identify and resolve complex issues.
  • Expertise in the O2C process from ordertocash (including order management, invoicing, collections, and dispute resolution).
  • Ability to manage and prioritize multiple projects simultaneously and meet deadlines under pressure.
  • Excellent communication and interpersonal skills to build and maintain relationships with key stakeholders, including customers and internal departments.
  • Knowledge of billing systems and software to automate processes and improve efficiency.
  • Ability to work independently and as part of a team.
  • Understanding of strategic account management and the ability to develop and implement strategies to improve customer satisfaction and retention.
  • Experience with contract management and the ability to ensure that billing is following contractual terms.
  • Knowledge of international billing and the ability to handle complex billing issues for global clients.
  • Knowledge of auditing and the ability to perform audits of the O2C process.
  • Experience with process improvement and the ability to identify and implement opportunities to improve the efficiency and effectiveness of the O2C process.
  • The ability to adapt quickly in a volatile environment and think outside the box.

About you

  • Fluency in French and English is a must (additional languages is a plus: Spanish, Italian, Dutch, German).
  • Prior experience of:
- working in shared service center environment
- working in an administrative position or Finance Department
- collaborating effectively with international/cross-functional teams

PageGroup SSC

  • Experience in a very multinational environment (+40 nationalities in the SSC)
  • Competitive compensation and benefits package in Barcelona, various wellbeing activity options
  • Restaurant tickets
O2C Strategic Customers Administrator

O2C Strategic Customers Administrator - PageGroup SSC
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