Global Service Relationship Manager

hace 7 días

Barcelona, Barcelona, España ADP A tiempo completo
Global Service Relationship Manager

Overview:


ADP Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.


Account Managers are responsible for relationship management as well as operational oversight of outsourcing services delivered to a portfolio of multinational clients, with high levels of service complexity.

Key responsibilities include forming a solid dialogue with senior management to ensure clients satisfaction, an excellent retention rate and revenue growth.


Role objective:

  • Client Retention & Strategic Alignment
  • Build a good relationship with the client at senior management level by developing thorough knowledge of their portfolio, HCM strategies, industry and internal culture.


 Service Delivery
  • Operational oversight of all services delivered and escalation management as SPOC (Single Point of Contract), problem solving and issue resolution.


 Contract Management
  • Manage, negotiaterenewals and additional business as well as all other commercial transactions.


 Communications
  • Champion ADP ́s brand, leadership products and services to ensure client engagement.
  • Client Engagement and Encouragement of references
  • Increase the reference client base by getting your clients actively involved in the ADP Streamline Client Reference Program and client survey initiatives.

Responsibilities:

  • Monitor and manage the client relationship and ensure satisfaction at headquarter level.
  • Advocate your clients' needs and the efforts of other business units within the ADP organization that are outside your direct influence. Produce results while acting seamlessly as SPOC to the client.
  • Conduct regular Service Reviews on operational service delivery, ADP updates on products and services.
  • Act as primary point for client escalation through resolution/tracking.
  • Create, maintain and manage the action log to improve the clientexperience.
  • Facilitate the client in the adoption of ADP Central Services and support them in the move to ADP Streamline ́s service model (i.e. Consolidated Reporting, Connectivity Projects).
  • Deliver presentations to internal and external executives.
  • Upselling, crossselling, by identifying new sales opportunities within existing accounts in coordination with the sales team.
  • Submit proactive recommendations on improvement of client relationship, and internal ADP processes.
  • Conduct regular Quarterly Business Reviews to review andalign client & ADP strategy.
  • Monitor and oversee client performance under the terms of the agreed contract, including service delivery, service objectives, SLAs and operating level compliance.
  • Deliver service metrics in line with contractually agreed SLAs and client specifics.
  • Portfolio management and case management using the CRM tool.

Qualifications:

Experience/Skills:

  • 35+ yrs. Account Management or 35+ yrs. Client facing
  • 35+ yrs. Sales / Negotiation management
  • 35+ yrs. Strategic management
  • 35+ yrs. Proven experience in project management and project coordination
  • 2+ yrs. People / Project team management or 2+ yrs. in the field of payroll services/outsourcing experience.
  • Perfect communications skills in a client facing context.
  • Ability and enthusiasm in animating virtual and face to face meetings involving international parties.
  • International culture and ability to work in a multinational environment.
  • Efficient in English. Additional languages are a plus.
  • Excellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).

Education:

  • Bachelor's Degree preferred or equivalent

Key Interfaces:

  • Manager of Service Relationship (direct reporting)
  • Sr Director of Service Relationship
  • Finance Department (financial questions)
  • Partner Managers (partner issues)
  • Implementation Coordination (client handover)
  • Global Relationship Management team

Key Performance Indicators:

  • Client Retention
  • Client Engagement
  • Client Satisfaction
  • Client at Risk
  • AR Position of total client base
  • Portfolio increase (additional business)

Reporting Relationships:

Organization:
ADP Streamline

Supervisor:
Manager of Service Relationship / Sr Director of Service Relationship

Location:
Barcelona and Prague

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected vet

  • Service Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España ADP A tiempo completo

    IOverview:ADP Streamline Service Organization is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.Account Managers are responsible for relationship management as...

  • Client Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Global Shares A tiempo completo

    Who We Are:Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares' employee ownership solutions cover the entire company lifecycle, and caters to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-ups to mature...

  • Client Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Jr Spain A tiempo completo

    col-wideJob Description:ABOUT USCommunisis is a UK leading provider of personalised customer communication services that specialises in helping clients communicate with their customers more effectively and more profitably in fast-changing markets.THE ROLEWe are seeking an experienced Client Relationship Manager to work with us on a 6 month Fixed Term...

  • Global Supplier Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...

  • Client Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Communisis A tiempo completo

    Schedule Type Full Time ABOUT US Communisis is a UK leading provider of personalised customer communication services that specialises in helping clients communicate with their customers more effectively and more profitably in fast-changing markets. THE ROLE We are seeking an experienced Client Relationship Manager to work with us on a 6 month Fixed...

  • Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Getnet A tiempo completo

    GETNET (PAGONXT) está buscando un/a Relationship Manager para nuestras oficinas de Luca de Tena, Madrid. ¿Por qué deberías consideras esta oportunidad? Getnet es una plataforma global de servicios de pago para comerciantes que ofrece soluciones en más de 30 países de Europa y América Latina con una fuerte propuesta de valor local. 100% propiedad de...

  • Service Manager

    hace 7 días

    Barcelona, Barcelona, España Colt Technology Services A tiempo completo

    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Role Profile**Role title: Service Manager, German speaker**Colt Level: PT1Function:Customer Experience, Service Management**Reports to: **Manager, Service...

  • Global Hcm Success Factor Service Lead

    hace 7 días

    Barcelona, Barcelona, España ADP A tiempo completo

    JOB TITLE:Global HCM Service LeadDEPARTMENT:Global ViewREPORTS TO:Global HCM Service ManagerJOB PURPOSE:ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital Management (HCM) solutions.Our Global HCM Service Lead actively contributes to ADP continuous success by helping leading multinational...

  • Agency/Syndication Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Istituto Marangoni A tiempo completo

    Agency/Syndication Relationship Manager - (Job Number:BNP Barcelona Barcelona, Catalunya, ES *BNPParibas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192, 000 people, 146, 000 of whom are in Europe.The Group holds key positions in its three main areas of activity: Domestic...

  • House Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Soho House & Co. A tiempo completo

    Who We AreWe are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and...

  • Global Service Delivery Manager

    hace 7 días

    Barcelona, Barcelona, España Toshiba Emea A tiempo completo

    Global Service Delivery Manager Barcelona Barcelona, Catalunya, ES About Toshiba Global Commerce Solutions:At Toshiba, our purpose is to create opportunities that make the retail journey you want a reality. That's driven by our passion to give you expert guidance and the solutions you need to choose your direction, navigate obstacles, and accelerate...

  • Customer Relationship Manager With German

    hace 7 días

    Barcelona, Barcelona, España Colt Telecom A tiempo completo

    Customer Relationship Manager With German Barcelona, Catalonia Customer Relationship Manager With GermanBarcelonaBarcelona, Catalonia, ES Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales,...

  • Customer Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Colt Technology Services A tiempo completo

    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Function: Sales, Marketing and Customer SuccessReports to: Manager, Customer Relationship ManagementLocation: Barcelona, Milan, Lisbon, SibiuJob set up:...

  • Global IT Manager

    hace 7 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all,...

  • Global Study Manager

    hace 7 días

    Barcelona, Barcelona, España AstraZeneca A tiempo completo

    Location: Barcelona - On-SiteShort role descriptionThe GSM (Global Study Manager) is a member of extended global study team supporting delivery of clinical studies within Late Development Oncology (LDO) to time, cost and quality, from Clinical Study Protocol (CSP)development through study set-up, maintenance, close-out, development of Clinical Study Report...

  • Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Page Personnel España A tiempo completo

    Trato con bancos, asesores inmobiliarios, notarios, abogados y otros Compilación y revisión documental Gestión y presentación de solicitudes para los correspondientes programas de residencia o ciudadanía Trato y contacto regular con clientes Ser el contacto e interlocutor principal entre las partes interesadas y el clienteFirma de gran prestigio a...

  • Customer Relationship Manager With German

    hace 7 días

    Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completo

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Customer Relationship Manager with German Job id: 34425Job location: Barcelona, ES Lisbon, PT Sibiu, ROColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of...

  • Global Service Associate

    hace 7 días

    Barcelona, Barcelona, España HSP Group A tiempo completo

    Job InformationIndustry Customer ServicePreferred Location Barcelona, US-TampaRemote JobAbout usWe help companies manage their international operations and expand globally.This is a remote position.The role of Global Service Associate ('GSA') forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our...

  • Visitor Relationship Manager

    hace 7 días

    Barcelona, Barcelona, España Fira De Barcelona A tiempo completo

    Fira Barcelona es una de las instituciones feriales más importantes en Europa por su actividad, recintos, experiencia y liderazgo.Actualmente estamos buscando un Visitor Relationship Manager Gestor Comercial de Visitantes para la BU Salones Industriales que se encargará de captar el máximo de visitantes, key buyers, key players y facilitará su...

  • Customer Relationship Manager With German

    hace 7 días

    Barcelona, Barcelona, España Colt Technology Services Group Ltd. A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Relationship Manager with German Job id: 34425 Job location: Barcelona, ES Lisbon, PT Sibiu, RO Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead...