Customer Success Team Lead
hace 1 semana
Somos Merlin Digital Partner, una consultoría líder en la captación de talento IT & digital con más de 15 años de experiencia.
Hemos escalado grandes referentes del sector como Wallapop, Glovo, Banc Sabadell o Factorial, entre otros.
Enfocados en humanizar y agilizar los procesos de selección, nuestro objetivo es transformar empresas mediante la incorporación del mejor talento.
Nos caracterizamos por sumergirnos a fondo en la realidad de cada uno de nuestros partners, comprendiendo sus necesidades, pero también su esencia.
Actualmente, estamos en búsqueda de un Customer Success Lead.
Nuestro partner, una start-up, con HQ en Barcelonacuenta con+100 empleados en poco más de 2 años, con presencia internacional y cuya aplicación, con IA, ofrece distintas técnicas de marketing y growth, con el objetivo de maximizar los beneficios a sus clientes (pymes), abriendo oficinas en Tenerife estamos buscando un referente que ayude a construir el equipo.
El Rol:
Buscamos un referente para el equipo que se está creando en Tenerife.
Este rol puede interesarte si tienes un perfil "hands on", experiencia en atención al cliente, ventas, SDR, y teleperfomance bajo entornos tecnológicos o SaaS.
Experiencia en entornos B2B y/o B2C sirviendo a Micro-PYMES y/o clientes finales, utilizando herramientas de CRM como Hubspot y/o ClickUp.
¿Cuál será tu misión?
Establecer procedimientos de Customer Success, para adaptarlo a las nuevas tendencias de mercado alineado con HQ. Desarrollar y gestionar la cartera de clientes. Establecer buenas relaciones con los clientes que contribuyan a objetivos claros de retención. Analizar los datos de los clientes para mejorar la experiencia de cliente. Upsell y crossell de servicios y productos con los que trabajamos. Realizar el onboarding de nuevos clientes y ayudar a mejorarlo. Revisar las preocupaciones de los clientes y buscar mejorar la experiencia del mismo. Colaborar con el equipo de marketing para la creación de material que pueda ser de interés para nuestros clientes.
Coordinar y colaborar con diferentes departamentos (Operaciones, tecnología, etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.
Qué necesitamos:
Eres una persona con al menos 3-4 años de experiencia enrol de CS. Estás familiarizado con herramientas de gestión yCRM como hubspot o similar. Un perfilpersuasivo, motivado y un problem solver con don de gentes. Coordinas yaequipos o tienes la capacidad de ser un referente en tu equipo. Buscas dar el merecido salto.
Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes con una comunicación clara y asertiva.
Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes stakeholders en la empresa y proponer mejoras.
Colaborador eficaz y productivo para impulsar iniciativas multifuncionales. Empatía, humildad y capacidad de escucha. Inglés es un plusQué Ofrecemos:
- Paquete salarial atractivo en función de experiencia
- Plan de carrera acorde al crecimiento de la compañía y de tu crecimiento profesional.
- Trabajo híbrido ( 3 dias oficina / 2 home office)
- Formar parte de un ambiente joven y dinámico con un ritmo de trabajo elevado, donde podrás crecer y desarrollarte profesionalmente.
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