Guest Services Manager

hace 6 días

Madrid, Madrid, España Accor Hotels A tiempo completo
Company DescriptionFairmont Royal Pavilion is a beautiful 75 room tropical hotel nestled on the unique platinum cost of Barbados which caters to your special culinary preferences and your need to unwind and thoroughly relax. To accomplish this we have a very warm and engaging staff which makes you feel like you are not only home but among family who always goes the extra mile by being creative and supportive of each other.

Job DescriptionReport for duty punctually as requiredMaintain high standards of personal appearance and grooming, inclusive of wearing the proper uniform while workingGreet and interact with guests in awarm and friendly manner and conduct efficient check-in/check-out service ensuring all relevant information is recorded, processed and accurate payments takenInform management team (GM, DOR, ADOR, FOM and MOD) of guest on their arrival/departure as requiredPromote all Fairmont Hotel & Resorts programmes to guests as required eg.

ALL enrolmentLiaise and effectively communicate with all departments within the hotel regarding guest requirementsDeliver consistently high quality and efficient service to all guests and staffOffer assistance to all guestsHandle all guest issues in accordance with Accor and RPV standardsRespond immediately in a positive manner to all guests and colleague requests following up within 15 minutes to ensure that all expectations are exceededProduce reports as necessaryConduct financial transactions efficiently and accurately; i.

E. changing/purchasing of foreign currency at the authorized rates of exchange and settlement of guests' accounts etc.

Secure all cash as per the cash handling procedureComplete employee audit at the end of each shift, include an audit of cash and credit card transactions, balancing daily revenues and generating daily operational reportsComplete daily checklistReport any unusual incidents or guest complaints to the MOD.

Arrange and conduct property orientation or site visit as required

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