Technical Support Specialist Fusion 360

hace 2 semanas


Barcelona, Barcelona, España Autodesk A tiempo completo

Position Overview

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you

You will report to Technical Support Manager

We support hybrid working schedule.

Main Responsibilities:

Respond to support requests by multiple channels (chat, phone, web, online forums, and other channels) and follow documented processes Document support interactions in a company-wide case management system Escalate and consult unresolved issues to senior staff Research, verify and document product defects Handle the personal backlog of support requests Manage customer and partner expectations by providing updates on the progress Help with the fundamental development of internal knowledge base quality, by the Knowledge Centered Support (KCS) methodology Influence and contribute to product management and development to contribute to successful improvements

Minimum Qualifications:

Very good verbal and written English and German Bachelor's degree or Diploma in a related field or at least 3 years of product experience in a relevant industry Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)

The Ideal Candidate

Understand and convey complex technical details coherently to a live or virtual audience Experienced building relationships with each assigned customer and peers Team player who enjoys liaising with other members of a shared responsibility team

#LI-IS1

Learn More

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).


  • Fusion Product Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Fusion Product Specialist (German Speaker) page is loaded Fusion Product Specialist (German Speaker) Apply locations Barcelona, ESP time type Full time posted on Posted 9 Days Ago job requisition id 24WD79033 Job Requisition ID # 24WD79033Position Overview We are looking for a New Sales Business Product Specialist to join our EMEA Fusion Platform Sales Team....

  • Fusion Product Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID #24WD79033Position OverviewWe are looking for a New Sales Business Product Specialist to join our EMEA Fusion Platform Sales Team. The Fusion Product specialist is a full cycle sales role responsible for sourcing and advancing a fast-moving pipeline of deals from creation to close within new logo SMB/Territory accounts across EMEA.You will...

  • Fusion Product Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Position Overview We are looking for a New Business Product Specialist to join our EMEA Fusion Platform Sales Team. The Fusion Product specialist is a full cycle sales role responsible for sourcing and advancing a fast-moving pipeline of deals from creation to close within new logo SMB/Territory accounts across EMEA. Candidates will demonstrate Drive,...

  • Fusion Product Specialist

    hace 2 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID #24WD79033Position OverviewWe are looking for a New Business Product Specialist to join our EMEA Fusion Platform Sales Team. The Fusion Product specialist is a full cycle sales role responsible for sourcing and advancing a fast-moving pipeline of deals from creation to close within new logo SMB/Territory accounts across EMEA.Candidates...

  • Fusion Product Specialist

    hace 4 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID #24WD79033Position OverviewWe are looking for a New Business Product Specialist to join our EMEA Fusion Platform Sales Team. The Fusion Product specialist is a full cycle sales role responsible for sourcing and advancing a fast-moving pipeline of deals from creation to close within new logo SMB/Territory accounts across EMEA.Candidates...


  • Barcelona, Barcelona, España Lengow A tiempo completo

    Lengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...

  • German Technical Support

    hace 2 semanas


    Barcelona, Barcelona, España Careerxtra A tiempo completo

    Job Title: Hybrid German Technical Support SpecialistLocation: Barcelona, Spain (Hybrid)We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language.Position Overview:As a Hybrid German Technical Support Specialist, you will play a crucial role in ensuring...


  • Barcelona, Barcelona, España Werfen A tiempo completo

    Overview Post Date June 20, Number WEBWW-- Job Function Technical Service & Support Location Barcelona Country Spain About the Position Job Summary Leading the service of his assigned instrument platforms, being accountable the proper functioning of the service in this line. The Technical Service Specialist will be integrated in a team of technical...

  • Fusion Researcher

    hace 2 semanas


    Barcelona, Barcelona, España Barcelona Supercomputing Center (BSC) A tiempo completo

    Job Reference: 285_23_CASE_F_R2/R3Position: Fusion Researcher Fusion Group (R23)Closing Date:Sunday, 16 July, 2023Reference: 285_23_CASE_F_R2/R3Job title: Fusion Researcher Fusion Group (R23)About BSC The Barcelona Supercomputing Center Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Job DescriptionThe eBike stimulates our mobility and is one of the most agile, comfortable and simply smartest vehicles of our time. With positive impact on our health, environment, and society. The modern components and the freedom in design of the Bosch drive systems represent the foundation for a diverse choice from the bike manufacturers - regardless if...


  • Barcelona, Barcelona, España Bosch A tiempo completo

    Job DescriptionThe eBike stimulates our mobility and is one of the most agile, comfortable and simply smartest vehicles of our time.With positive impact on our health, environment, and society.The modern components and the freedom in design of the Bosch drive systems represent the foundation for a diverse choice from the bike manufacturers - regardless if it...


  • Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support Specialist Summary Location: Barcelona (Hybrid)Day Rate:Negotiable Duration: 12 Months Availability: ASAP About the Client My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel. They...


  • Barcelona, Barcelona, España Espabila A tiempo completo

    Technical Support - IT Service DeskAre you fluent in German? Do you enjoy assisting others and solving tech issues? Come onboard as a Technical Support Specialist and have a meaningful impact on our team.Responsibilities:Customer Assistance: Manage user queries via phone and email, log details, and provide solutions within SLA.Technical Troubleshooting:...


  • Barcelona, Barcelona, España Foundever España A tiempo completo

    We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in systems and solutions for photovoltaic technology and renewable energy.In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a native...


  • Barcelona, Barcelona, España Solarmente A tiempo completo

    Company Overview At SolarMente, we are at the forefront of Spain's energy revolution, offering cutting-edge clean energy solutions like solar panels, batteries, electric vehicles, and heat pumps. Backed by a recent €50m investment from renowned investors such as YCombinator, Climate Capital, and Plug&Play Ventures, we're growing rapidly. Our innovative...


  • Barcelona, Barcelona, España Esvcn Congress 2023 | Esvcn A tiempo completo

    Technical Science Communication Specialist Spain (Barcelona)Technical Science Communication Specialist Spain (Barcelona) At Affinity Pet Care, SPAINAs a Technical Science Communication Specialist, your role will be to review & prepare information in collaboration with other areas to provide substantiation of the nutritional claims for the different brands...


  • Barcelona, Barcelona, España Espabila A tiempo completo

    Technical Support - IT Service Desk Are you German speaker? Passionate about helping others and solving technical problems?Join our team as a Technical Support Specialist and make a real impactYour Responsibilities: Customer Assistance : Handle incoming user requests via phone and email.Log call details into the case management system and provide responses...


  • Barcelona, Barcelona, España Psd Group A tiempo completo

    Customer Applications Support SpecialistSummaryLocation: Barcelona (Hybrid)Day Rate: NegotiableDuration: 12 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.They are...


  • Barcelona, Barcelona, España Solarmente A tiempo completo

    Company OverviewAt SolarMente, we are at the forefront of Spain's energy revolution, offering cutting-edge clean energy solutions like solar panels, batteries, electric vehicles, and heat pumps. Backed by a recent €50m investment from renowned investors such as YCombinator, Climate Capital, and Plug&Play Ventures, we're growing rapidly. Our innovative...


  • Barcelona, Barcelona, España Thermo Fisher Scientific A tiempo completo

    : Conduct initial user training courses to ensure correct handling of analyzers. Conduct additional training sessions as needed to educate and support customers in the optimal use of The Binding Site assays and protocols. Provide information on the technical aspects related to the analysis of special proteins and advise the client on the interpretation of...