Consultant Customer Success Management

hace 2 semanas

Madrid, Madrid, España GfK A tiempo completo
Country

Spain

Job Family

Customer Success Management

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want.

Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.


We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI.

If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.


Job Description:


The Customer Success team at GfK Madrid composed of now 11 people is now looking for a new member to help provide the best insights to a wide range of clients.

Do you enjoy digging into numbers, detecting opportunities, talking to clients and working with digital platforms? Then this job would be a great fit to you

Responsibilities:

  • Onboard clients on gfknewron platform. During customer onboarding, making sure the integration process is smooth and fast timetovalue is realized by customer.
  • Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
  • Drive gfknewron usage with senior stakeholders in the client organization. Ensures effective and efficient client training and onboarding of new customers.
  • Develop factbased answers to complex key business questions
  • Identify leads for cross sell and upsell opportunities with the client
  • Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on nonplatform issues to drive better client experience
  • Collaborate with account management at the presales and renewal stages. Collaborate with other business unit teams to identify opportunities for strategic assignments
  • Validate / conduct QC to guarantee GfK seal of quality
  • Act as strategic partners to our local, regional (and global) clients. Deliver presentation with analysis to ensure GfK value proposition.
  • Bridge gap between customer and operations for product, project and services delivery and issues resolution.
  • Explore new Opportunity (Pipeline) to grow the revenue portfolio.
  • Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to client to reach our high goals
  • Understands and works with the whole portfolio of POSrelated data with key clients (gfknewron market, including the understanding for predict and/or consumer) and is the central point of contact
  • Elaborates use cases with clients that shows the value of GfK data and their outcome for the clients

Qualifications:

  • Typically, 25 years work experience in consulting, market research, product management of durables or equivalent business units
  • Storytelling ability and presentation skills, clientcentric approach.
  • Fluent in English.
  • Bachelor's degree
  • Good organizer with the ability to prioritize and multitask. Ability to work under pressure of deadlines and targets.
  • Thorough with a strong attention to detail.
Our Benefits

  • An adventure of challenges and the opportunity to further develop your talents and build your career.
  • A salary package that includes 14th month, meal vouchers and/or transportation allowance and/or health insurance
  • A young and dynamic team built on passion, relevance, trust and smart solutions.
  • At GfK we work with a flexible working approach, including dividing our time between office & remote working.
  • Flexible working hours from 89 a.m. to p.m. and intensive working hours on Fridays and during the summer months.
We are an ethical and honest company that is wholly committed to its clients and employees.

We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.


We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.


We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & rem

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