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Training Specialist – Raw Live
hace 3 meses
Job DescriptionLocation:
Malaga, Spain
RAW Live is currently seeking a highly motivated and skilled Training Specialist to join our team.
As the Training Manager, you will play a crucial role in ensuring that our game show hosts and support staff are equipped with the necessary skills and knowledge to deliver top-notch live casino services, and performance.
ResponsibilitiesDesign and develop comprehensive training programs, as well as scripts and re-training materials for game show hosts and support staff in the live casino studio.
Share and pass on top acting skills to combine with your training materials and scripts ensuring a professional yet fun delivery of our games.
Conduct engaging and interactive training sessions, both in-person and virtually, to onboard new team members and enhance the skills of existing staff.
Utilize a variety of training methods, including role-playing, simulations, and hands-on practice, to ensure effective learning and skill development.Stay up-to-date with the latest live casino games, features, and industry trends to ensure accurate and comprehensive training content.
Provide ongoing updates and refresher sessions to keep the team informed about any game or product changes.
Assess the performance of trainees during training and provide constructive feedback to help them improve their presentation skills and customer interactions.
Collaborate with team managers and supervisors to monitor the progress and performance of trained staff.Continuously evaluate the effectiveness of training programs and make enhancements to ensure maximum impact on employee performance and customer satisfaction.
Identify areas for improvement in the live casino operations and propose training solutions to address those challenges.Ensure that all training programs align with gaming regulations and responsible gaming practices.
Educate team members about responsible gaming guidelines and promote a safe gaming environment.
QualificationsBe in possession of a valid working permit to work in the EU.Fluent in both written and spoken English is a must.
Proven experience as a Training Specialist or Trainer in the live casino or online gaming industry, or experience in acting, stage coaching and/or directing.
Strong presentation and communication skills with the ability to deliver engaging and effective training sessions.Excellent organizational and time management abilities to manage training schedules and resources effectively.
Understanding of adult learning principles and training evaluation methods.
Flexibility to adapt training methods to suit the diverse learning styles of trainees, and also according to each of our games.
Familiarity with gaming regulations and responsible gaming practices is advantageous.Proficiency in using training software and technology for virtual training sessions is a plus.
Other informationAs part of the application process, candidates will be required to undergo a comprehensive background check, which includes a criminal record check.
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