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Team Leader with a High Level of English
hace 3 meses
Tasks
In your day-to-day:
- You will reach the requested average calls per agent in your team
- You will accomplish the requested % quality for each of the team members
- You will increase the team's performance
- You will avoid absenteeism % over the proposed objective
- You will control and manage the team's shifts, rotation, and holidays
- You will train new team members
- You will speed up new agents ramp up to the proposed target
- You will do administrative tasks/Reporting/Data Analysis
- You will audit agent's calls to meet the quality and process assurance
- You will help train new hires / retrain and update existing agents
Requirements:
You are the perfect match if:
- You have a high level of English
- You can speak Spanish (it's a plus)
- You have experience as a Team Leader of a Customer Service team
- You are a communicative person and you know how to show empathy with people
- You have good organizational skills
- You are a good learner and teacher
- You are someone flexible and you can adapt to different situations
- You have demonstrable knowledge of Word and Excel
- You have a passion for the world of new technologies
Benefits:
We're offering:
- You'll have a permanent contract with 2 weeks of training
- You'll have a hybrid working model
- You'll have up to 23 holidays
- You'll work in a multicultural team
- You'll have many career development opportunities
