L3 IT Support

hace 1 semana

Madrid, Madrid, España Axiom Technologies A tiempo completo
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.

This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

We are seeking a skilled and experienced
Level 3 IT Technical Support Engineer to join our dynamic team.

The Level 3 Support Engineer will be responsible for providing advanced technical support to resolve complex IT issues and ensure the stability and efficiency of our clients' IT environments.


Responsibilities:

  • Provide Level 3 technical support to diagnose and resolve complex IT issues escalated from Level 1 and Level 2 support teams.
  • Collaborate with internal teams and external vendors to resolve escalated technical issues in a timely manner.
  • Develop and maintain technical documentation, including troubleshooting procedures and knowledge base articles, to facilitate the resolution of similar issues in the future.
  • Participate in oncall rotation to provide afterhours support and ensure the availability of critical IT systems.
  • Proactively identify opportunities to improve IT infrastructure and processes to enhance system performance, reliability, and security.
  • Provide guidance and mentorship to junior support engineers and contribute to their professional development.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 6 years of experience in a Level 3 IT support role, preferably in a fastpaced environment.
  • Indepth knowledge of network protocols, server operating systems (Windows/Linux), virtualization technologies, and cloud platforms (AWS/Azure).
  • Strong analytical and problemsolving skills with the ability to troubleshoot complex technical issues and implement effective solutions.
  • Excellent communication and interpersonal skills with the ability to interact professionally with clients and internal teams.
  • Relevant certifications (e.g., CCNP, MCSE, AWS Certified Solutions Architect) are a plus.
  • Ability to work independently and collaboratively in a team environment, with a strong commitment to customer satisfaction.

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