Empleos actuales relacionados con Head of Customer Happiness at Holidog - Barcelona, Barcelona - Hector Kitchen

  • Head of Customer Onboarding

    hace 1 semana

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...

  • Head of Customer Onboarding

    hace 1 semana

    Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    About the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...

  • Head of Customer Experience

    hace 1 semana

    Barcelona, Barcelona, España The Goddard School of Las Vegas (North), NV A tiempo completo

    {"title": "Head of Customer Lifecycle", "description": "About the RoleWe are seeking a highly skilled and experienced professional to lead our customer lifecycle efforts at The Goddard School of Las Vegas (North), NV. As the Head of Customer Lifecycle, you will be responsible for developing and implementing strategies to drive customer retention,...

  • Head of Customer Experience

    hace 1 semana

    Barcelona, Barcelona, España The Goddard School of Las Vegas (North), NV A tiempo completo

    {"title": "Head of Customer Lifecycle", "description": "About the RoleWe are seeking a highly skilled and experienced professional to lead our customer lifecycle efforts at The Goddard School of Las Vegas (North), NV. As the Head of Customer Lifecycle, you will be responsible for developing and implementing strategies to drive customer retention,...

  • Head of Customer Experience

    hace 3 semanas

    Barcelona, Barcelona, España Patricia de Loro Le Discot - Head at Amazon Business EU ... A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Head of Customer Experience to lead our customer service operations and drive significant improvements in our digital transformation. As a key member of our team, you will be responsible for optimizing customer service channels through new technologies and incorporating artificial intelligence (AI)...

  • Head of Customer Experience

    hace 3 semanas

    Barcelona, Barcelona, España Patricia de Loro Le Discot - Head at Amazon Business EU ... A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Head of Customer Experience to lead our customer service operations and drive significant improvements in our digital transformation. As a key member of our team, you will be responsible for optimizing customer service channels through new technologies and incorporating artificial intelligence (AI)...

  • Head of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España The Goddard School Of Las Vegas (North), Nv A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Experience to join our team at The Goddard School Of Las Vegas (North), Nv. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer retention and satisfaction.Key ResponsibilitiesDevelop and execute customer...

  • Head of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España The Goddard School Of Las Vegas (North), Nv A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Experience to join our team at The Goddard School Of Las Vegas (North), Nv. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer retention and satisfaction.Key ResponsibilitiesDevelop and execute customer...

  • Head of Growth and Expansion

    hace 6 días

    Barcelona, Barcelona, España Hector Kitchen A tiempo completo

    {"h3": "Your Mission At Hector Kitchen, we're on a mission to revolutionize the way we care for our furry friends. As our Head of Growth, you'll play a pivotal role in driving our company's expansion and growth across all departments, from tech to sales and marketing. Your primary objective will be to create and execute a comprehensive growth strategy that...

  • Head of Growth and Expansion

    hace 6 días

    Barcelona, Barcelona, España Hector Kitchen A tiempo completo

    {"h3": "Your Mission At Hector Kitchen, we're on a mission to revolutionize the way we care for our furry friends. As our Head of Growth, you'll play a pivotal role in driving our company's expansion and growth across all departments, from tech to sales and marketing. Your primary objective will be to create and execute a comprehensive growth strategy that...

  • Head of Customer Onboarding

    hace 1 semana

    Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completo

    About the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts as the Head of Onboarding. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Key ResponsibilitiesTake ownership of the customer...

  • Head of Customer Onboarding

    hace 1 semana

    Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completo

    About the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts as the Head of Onboarding. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Key ResponsibilitiesTake ownership of the customer...

  • Head of Customer Education

    hace 2 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    About the RoleAs the Head of Customer Education at Empresa Reconocida, you will be responsible for driving the strategy and development of our customer-facing education programs. This includes designing effective learning experiences, partnering with cross-functional teams to uncover customer needs, and selecting and implementing our learning technology...

  • Head of Customer Education

    hace 2 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    About the RoleAs the Head of Customer Education at Empresa Reconocida, you will be responsible for driving the strategy and development of our customer-facing education programs. This includes designing effective learning experiences, partnering with cross-functional teams to uncover customer needs, and selecting and implementing our learning technology...

  • Head of Customer Service EMEAC

    hace 1 semana

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Head of Customer Service EMEACGalderma is seeking a seasoned professional to lead our customer service operations in the EMEAC region. As Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key Responsibilities:Develop and implement...

  • Head of Customer Service EMEAC

    hace 1 semana

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Head of Customer Service EMEACGalderma is seeking a seasoned professional to lead our customer service operations in the EMEAC region. As Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key Responsibilities:Develop and implement...

  • Head of Customer Onboarding and Experience

    hace 3 semanas

    Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...

  • Head of Customer Onboarding and Experience

    hace 3 semanas

    Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...

  • Head of Customer Experience

    hace 3 semanas

    Barcelona, Barcelona, España Gelato A tiempo completo

    About GelatoGelato is a leading provider of on-demand production of customized items, connecting world-class production facilities across the globe. Our mission is to change the way customized products are produced, making it smarter, faster, and greener.Job Overview and Purpose of the RoleThe ideal Head of Customer Service is a seasoned leader who can lead...

  • Head of Customer Experience

    hace 3 semanas

    Barcelona, Barcelona, España Gelato A tiempo completo

    About GelatoGelato is a leading provider of on-demand production of customized items, connecting world-class production facilities across the globe. Our mission is to change the way customized products are produced, making it smarter, faster, and greener.Job Overview and Purpose of the RoleThe ideal Head of Customer Service is a seasoned leader who can lead...

Head of Customer Happiness at Holidog

hace 3 meses

Barcelona, Barcelona, España Hector Kitchen A tiempo completo

Holidog is present in 10 countries across Europe and is seeking a passionate and effective Head of Customer Happiness, who is a proficient French speaker, to drive our growth and ensure exceptional customer satisfaction.


About Holidog:
Holidog is the premier marketplace in France for dog-sitting services, connecting pet owners with trusted caregivers.

With a strong presence in 10 European countries, we are committed to providing the best possible experience for both our customers and service providers.


Key Responsibilities:

  • Lead a team of 4 content moderators to maintain highquality content on our platform.
  • Take complete ownership of each customer happiness process, consistently questioning and implementing improvements.
  • Contribute to the creation of new organizational routines to optimize time and reduce errors within the company.
  • Actively propose new ideas to enhance Holidog's growth and improve customer experiences.
  • Monitor customer happiness KPIs and promptly address any issues that may arise.
  • Work to enhance Holidog's ereputation through exceptional customer experiences.

Requirements:

  • 3+ years of experience in managing customer happiness processes.
  • Proficient French speaker with fluency in English and proficiency in other European languages as a plus.
  • Obsessed with customer satisfaction and delivering excellent service.
  • Strong leadership and team management skills.
  • Highly organized with excellent attention to detail.
  • Innovative mindset, continuously seeking ways to improve processes.
WHY JOIN US?

If you are a proficient French speaker passionate about customer satisfaction and ready to lead a talented team to new heights, we want to hear from you Join Holidog and play a crucial role in shaping our customer happiness department, driving our growth across Europe, and bringing your innovative ideas to life.


Employment Details:

Position:
Head of Customer Happiness

Employment Type:
Full-time

Contract Options:
Freelance or Permanent

Remuneration: 40, ,000€ per year

Type d'emploi :
Temps plein

Salaire : 40 000,00€ à 45 000,00€ par an

Langue:

  • Français (Exigé)

Lieu du poste :
In person