People Enabler

hace 2 semanas


Madrid, Madrid, España MessageMedia A tiempo completo

Sinch SMB provides innovative mobile messaging solutions that help businesses of all sizes - from SMBs to enterprise-level to better connect with customers.

Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities.

With offices across Australia, United States, United Kingdom, Spain, Philippines and New Zealand. Sinch SMB is comprised of MessageMedia, ClickSend, and SimpleTexting.

Sinch SMB is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.


The Role:

Our People Enabler will join the HR team in Sinch's SMB business unit and be based in Madrid, Spain.

Reporting into our People Partner, located in Europe this role will be the country representative for Spain and take the key role in all country specific HR support including local onboarding, benefits, policies, occupational health and safety and implementation of key annual HR activities.

In this role you will be part of a global HR team that supports the SMB Business Unit however, this role will also support employees from other business units within region.

This is a great opportunity to collaborate with peers from around the world and take part in projects to evolve our people practices as we complete integration efforts from acquisitions.


Key Responsibilities:

  • Ensure Sinch remains compliant with all relevant people legislation via appropriate policy, procedure, and training.
  • Ownership of key lifecycle moments including employee experience and system management for onboarding and exit processes.
  • Coaches and supports managers to improve performance and develop the capability of our teams.
  • Support & deploy critical annual HR activities as part of the HR team, such as engagement survey roll out, performance management and community events.
  • Works together with the business to identify and drive improvements in employee engagement.
  • Management of benchmarking of roles using applicable system and/or relevant regional market data.
  • Manage employeerelated investigations and disciplinary matters.
  • Supports the People Partner in driving the HR strategy and implementing key people initiatives.
  • Key contact with insurance vendors and goto person for pension and insurance benefits in Spain
  • Provides global Mobility support.
  • At least 5 years' experience working in a fastpaced environment, with exposure to all aspects of human resources.
  • Fluency in English and Spanish.
  • Strong demonstrated working knowledge of employment relations and/or a keen interest in employment law.
  • Demonstrated operational HR Generalist experience, with experience partnering with varied stakeholder groups.
  • Ability to analyse and interpret detailed information including legislation, awards, and agreements
  • Experience leading and delivering key HR projects.
  • Strong stakeholder management skills and being comfortable working autonomously and with little supervision.
  • Highlevel problemsolving skills with the ability to identify issues, think creatively and recommend strategies, ideas, and opportunities for resolution
  • The ability to negotiate, motivate, influence, and build relationships.

Big Plus

  • Experience working at a growing tech company.
  • Experience supporting multiple organizations and stakeholders spread across various countries.
  • Relevant certifications in HR.


Our values of
Dream big, Win together, Keep it simple and Make it happen** are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team.

We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work.

We know that the more diverse and inclusive we are, the better our success will be.

In addition, we offer the following benefits:

  • Flexible hybrid working arrangement
  • 25 fully paid and acknowledge holidays per year
  • Healthcare Insurance including Dental Insurance
  • Meal voucher of 9 EUR per day
  • Entitlement to Sick and Maternity leave
  • Coaching and career development support

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