Customer Service Officer
hace 2 semanas
In addition to its own products, BASF Española S.L. markets more than 5,000 products from the BASF Group: chemical, organic and inorganic products, catalysts; phytosanitary products, plastic materials, dispersions and raw materials for the inks, paints, plastics, paper, ceramics and cosmetics industry.
RESPONSIBILITIESBTC is BASF's in-house distributor that supplies a wide range of performance chemicals to a variety of industries and applications including coatings, adhesives, plastics, lubricants, homecare and personal care . As an CSO, your responsibilities will include:
- Take full Accountability of the Order to Cash process.
- Act as first point of contact for all enquiries for assigned customers and Account Managers.
- Maintain close contact with OTC linked internal departments to ensure that the needs and requirements of our customers are met within the capabilities of the business.
- Efficient processing and progression of customer orders, communicating with the customers throughout the whole order to cash process. Evaluating trends in customer orders to ensure customers are ordering at optimum levels.
- Establish strong relationships with customers to optimize business opportunities.
- Efficient and prompt handling of customer complaints, involving the relevant stakeholders and maintain a positive perception of BTC and BASF to the customer.
- Work closely within a team of CSO's and Account Managers to meet the local team and company targets.
- Understand and optimally use Customer Service tools.
- Actively participate and take a role in distinct projects within the unit and drive them to success with your expertise and leadership.
- Work in a collaborative and trustful manner with colleagues from other teams and locations and contribute to global, regional, or local initiatives.
- Be mindful of working within the Strategy and Guidelines of the BASF group. Familiarize and regularly update knowledge of the local BASF entity's legal and financial regulations to ensure compliant handling of the OTC process within the assigned area of
responsibility.
- Degree in business, economics and/or Supply Chain or proven experience in Customer Service environment role.
- Language of assigned customer base and proficient English language skills orally and in writing.
- Excellent communication and interpersonal skills with the ability to build relationships with customers and internal network.
- Excellent knowledge of SAP, PC skills and MS Office programs.
- Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
We offer a wide range of responsibilities and improve the opportunities for our employees with on-the-job training, supported by an involved and competent team.
Do you have any question regarding the position?
Sara Prado (Talent Acquisition)
BASF is the world's leading chemical company. We offer intelligent solutions for our customers and move towards a sustainable future. To this end, we promote the recruitment of people with different profiles around the world, which offers multiple opportunities for professional development. For us, both performance and personality count, regardless of gender, age,nationality, sexual identity, disability or ideology. Thus, at BASF, opportunities become professional careers.
At BASF, the chemistry is right.Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
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