Low Value/complexity Claims Handler

hace 2 semanas

Madrid, Madrid, España Hiscox A tiempo completo

job description:

The Role


As the Claims HANDLER you will deliver a high quality service to the Hiscox clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service.

The role will imply managing a low value and low complexity portfolio of claims assessing the size of the claim, its potential severity and dealing with same in a proactive manner.

The emphasis is on providing a fast track handling claims service yet extremely customer focused, whilst managing indemnity spend.

As Claims Handler Spain you will report to the Claims Portfolio Team Coordinator.

Key Responsibilities

Spain Claims Handling (80%)**- To handle a portfolio of low value and low complexity claims for Professional and Commercial products (PI, GL, material damages and others) in a proactive manner within set service levels and Hiscox Values, Philosophy and interest.

  • To assess the severity of a claim and decide on the right course of action, including the involvement/referral of experts or colleagues where required.
  • To negotiate and settle claims within your authority fairly and promptly.
  • To build relationships and gain confidence when handling claims from external parties such as brokers, external providers and internally.
  • Being 100% customer and indemnity focused and comfortable with the Hiscox claims handling philosophy.
  • Manage, handle, and respond to Insured/Broker complaints and/or queries for all claims in your portfolio.

Administrative & Management (20%)

  • Becoming an expert managing the Claims Management System (CMS).
  • Reviewing and cleaning the portfolio in a continues basis to avoid inactive claims and reach the closed to new ratio's objectives.
  • Identify processes and procedures to improve the her/his performance to deal with business growth/increased number of claims.
  • Identify emerging issues, formulate recommendations to the Iberia Claims Manager, and develop appropriate action plans on your portfolio.
  • Conduct claim file reviews / audits to ensure optimal claim handling performance of your portfolio.
  • Undertake actions to ensure the overall portfolio is actively managed; diary management, review of old claims, pursuit of recoveries etc.
  • Being the backup and support of the Iberia claims admin (coordinating with her holidays and days out of the office and overload).
LI-CN1

person specification:

You will ideally:

  • Have a professional qualification with some experience working in an international commercial organisation.
  • Have excellent written and verbal communication skills in both Spanish and English are required.
  • Inform about process problems and seeks way to work better with the process, suggesting practice improvements ideas for her/his own work area.
  • Good customer focus: solution driven and customer oriented.
  • Highly analytical with strong attention to detail in interpreting data and producing accurate analysis and high quality output.
  • Have a good organizational skills and the ability to work in a methodical manner and meet deadlines.
  • Excellent communication skills and ability to build effective working relationships, both internally and externally.
  • Be creative, flexible, proactive and innovative do not accept the status quo.

Professional

  • Ideally you will have 23 years of relevant experience and may have worked for other companies in Spain. Insurance background and experience with other Insurance companies is preferable.
- you will be able to demonstrate an understanding of what 'customer focus' means on a practical day to day basis, and a desire/drive to deliver this.
- able to understand the implications for the bottom line of your actions and maintaining our Claims philosophy.

  • You will ideally have experience of working in an office environment, ideally in a multinational, multilingual environment.

What you should be aware of
Hiscox Spain is growing very fast. We are recruiting to perform much better and give a better service to our stakeholders. Our brand is paramount for us and key to grow in Spain.

Career Progression


In the earlier stages of your career at Hiscox, success will be rewarded by organic growth of Spanish business and brand awareness.

In the longer term you could move into a deeper role in claims as the country grows or move to other business unit, depending on the business need.


Why Hiscox?


This is a fantastic opportunity to join Hiscox during a time of focused growth where you will have the remit to make a real difference.


Hiscox offers an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation.

There will be plenty of opportunity for on the job career development within a supportive environment.

LI-CN1

  • Claims Handler Specialist

    hace 1 mes

    Madrid, Madrid, España MSIG Insurance Europe AG Jobportal A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure. Negotiation and settlement of claims: Handling...

  • Claims Handler Specialist

    hace 2 semanas

    Madrid, Madrid, España MSIG Insurance Europe AG Jobportal A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure. Negotiation and settlement of claims: Handling...

  • Claims Handler Specialist

    hace 4 semanas

    Madrid, Madrid, España MSIG Insurance Europe AG Jobportal A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closure. Negotiation and settlement of claims: Handling...

  • Claims Handler Specialist

    hace 2 semanas

    Madrid, Madrid, España Msig Insurance Europe Ag A tiempo completo

    To strengthen our team, we are looking for at the earliest possible date at our location in Madrid:Claims Handler Specialist (m/f/d)Job DescriptionInvestigation of claims: Conducting case analysis, evaluating coverage, making decisions on acceptance or rejection, and managing follow-up, review, and closureNegotiation and settlement of claims:Handling claims...

  • Claims Handler for Iberia

    hace 2 semanas

    Madrid, Madrid, España Hiscox A tiempo completo

    job description:The RoleAs the Claims HANDLER you will deliver a high quality service to the Hiscox clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The role will imply managing a portfolio of claims assessing the size of the claim, its potential severity and dealing with same in a proactive...

  • Casualty Claims Adjuster

    hace 2 semanas

    Madrid, Madrid, España AIG A tiempo completo

    Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings...

  • Area Claims Manager

    hace 2 semanas

    Madrid, Madrid, España Apm Terminals A tiempo completo

    As South West Europe Area Claims Manager you would have opportunity to lead and develop a team of experienced claims handlers located across the Area ( located in Spain, France and Morocco). The role is posted as preferred location Madrid, however there is opportunity to operate out of other SWE offices. On this position you will work closely with a...

  • Reinsurance Claims Accountant

    hace 2 semanas

    Madrid, Madrid, España Munich Re A tiempo completo

    Reinsurance Claims Accountantfor the Regional Middle Office Center MadridCompanyMunich ReLocationMadrid, SpainThe Regional Middle Office Center Madrid, is responsible for Non-Life technical accounting and claims handling services for Iberia, Latin America, Caribbean and Italy. We are looking for a flexible and highly motivated Reinsurance Claims Handler in...

  • Claims Handler

    hace 1 día

    Madrid, Madrid, España myGwork A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionProfesional que se encarga de gestionar y tramitar los expedientes de siniestros que han sido declarados por los asegurados principalmente para productos de protección de pagos, se valorará dominio del idioma portugués.El...

  • Claims Adjuster PSR

    hace 2 semanas

    Madrid, Madrid, España AIG A tiempo completo

    Who we areAmerican International Group, Inc. (AIG) is a prominent global insurance organization with a century of experience. Today, AIG member companies offer a diverse range of insurance and financial services in over 80 countries, helping businesses and individuals safeguard their assets, manage risks, and plan for retirement.Business OverviewGeneral...

  • Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    Do you speak fluent Italian and English? Do you have previous claims handling experience?We have a permanent opportunity available for an Italian Speaking Claims Processor in our Madrid officeRole Purpose: The individual processor role is an essential part of CE claims hub team, being responsible for handling claim admin tasks for other European clusters....

  • Claims Assistant

    hace 2 semanas

    Madrid, Madrid, España Everest Re Group, Ltd. A tiempo completo

    Title:Claims AssistantCompany:Everest Insurance (Ireland) SpainJob Category:ClaimsJob Description:It's an exciting time for Everest As we continue on our journey, we see significant opportunities ahead of us to expand our reach, build diversity, and enhance our capabilities in critical markets.Everest is a leading global reinsurance and insurance provider,...

  • Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    Do you speak fluent French and English?Would you like to work for one of the worlds largest insurance companies and gain valuable experience in our Claims department?We are currently recruiting for a Claims Processor (French speaker) based in our Madrid office.Role Purpose: The individual processor role is an essential part of CE claims hub team, being...

  • Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    Role Purpose: The individual processor role is an essential part of CE claims hub team, being responsible for handling claim admin tasks for other European clusters. The position holder will be responsible for providing various claims administrative services to our customers in order to support them through the process of bringing the claim to completion &...

  • Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    Role Purpose: The individual processor role is an essential part of CE claims hub team, being responsible for handling claim admin tasks for other European clusters. The position holder will be responsible for providing various claims administrative services to our customers in order to support them through the process of bringing the claim to completion &...

  • Senior Health Claims Manager

    hace 2 semanas

    Madrid, Madrid, España AMG Human Consulting A tiempo completo

    Información del empleo:SectorSeguros***Experiência laboral+5 años***CiudadMadrid***Estado/provinciaMadrid***Spain***Código postal28001Descripción del empleo:TheSenior Health Claims Manager initiates and conducts the health claims activities, together with specific entities, including all aspects like strategic vision, technical excellence and claims...

  • Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb INA Holdings Inc. A tiempo completo

    Role Purpose:The individual processor role is an essential part of CE claims hub team, being responsible for handling claim admin tasks for other European clusters.The position holder will be responsible for providing various claims administrative services to our customers in order to support them through the process of bringing the claim to completion &...

  • Hub Claims Processor

    hace 2 semanas

    Madrid, Madrid, España Chubb A tiempo completo

    Do you speak fluent French, Dutch and English? Do you have previous claims handling experience?We have a permanent opportunity available for an Dutch and French Speaking Claims Processor in our Madrid officeRole Purpose: The individual processor role is an essential part of CE claims hub team, being responsible for handling claim admin tasks for other...

  • Sr. Casualty Claims Adjuster

    hace 2 semanas

    Madrid, Madrid, España AIG A tiempo completo

    Casualty Claims AdjusterWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions....

  • Claims Supervisor

    hace 2 semanas

    Madrid, Madrid, España DAC Beachcroft Dublin A tiempo completo

    Claims Supervisor - Professional IndemnityJob IntroductionAre you looking for a role where you will be intellectually challenged, but treated with respect? Or an environment where you can enjoy industry-leading work quality without compromising on client contact and business development? An opportunity in our market-leading Bristol Professional and...