Sales Team Leader with Polish

hace 6 días

Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Polish-speaking Sales Team Leader to join their teams in Gdańsk.

Position: Sales Team Leader with Polish

Location: Gdańsk, Poland

Work Model: Fully on-site

Employment type: Full-time.


DUTIES AND RESPONSIBILITIES:

  • Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team
  • Review and monitor work performance of all Sales Advisors
  • Undertake quarterly performance reviews and 1:1 monthly meetings
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance
  • Provide clear direction and guidance with a team's sales goals in mind
  • Facilitate a culture of open and honest 2 way communication
  • Maintain an environment which supports the spirit of teamwork
  • Ensure actions from employee satisfaction survey are implemented and continuously reviewed
  • Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
  • Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types
  • Ensure accurate and timely communication of any client/campaign issues to Operations Manager
  • Ensure appropriate actions are taken to improve client satisfaction survey scores
  • Implementation and improvement of the processess.


REQUIREMENTS:

  • Native/ fluent in Polish both verbal and written. Good command in English
  • At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders
  • Rev Ops mindset
  • At least 3 years of professional experience in a BPO/Contact Centre environment
  • Vibrant and resolute personality to successfully lead and coach a team
  • Understanding of B2B sales operations and experience with sales KPIs
  • Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices
  • Effective task prioritization and time management skills, especially under pressure.


OFFER:

  • Opportunity to collaborate with top brands in the market
  • Attractive remuneration package
  • Private medical healthcare
  • Engaging role in shaping B2B sales for key partners
  • Ongoing professional development opportunities
  • Relocation support, if required
  • Dedicated and motivated team
  • Modern office environment, equipped with modern workstations, free beverages, and fruits
  • And many others

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