Customer Care Specialist

hace 4 semanas


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. 

Position: Customer Care Specialist 

Location: Work from home, Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

REQUIREMENTS:

  • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication
  • Proficient in using standard PC applications
  • Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
  • Excellent communication and teamwork abilities
  • Understanding of credit card-related concepts 

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Private health and life insurance
  • Fully remote work from Slovenia
  • Working schedule: Mon-Friday: 8AM-8PM
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential. 


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