Operations Coordinator

hace 3 días

Madrid, España Sagan A tiempo completo

Job Title: Operations Coordinator
Location: Remote (CST Time zone)
Salary Range: up to 1800 USD

Work Schedule: Monday - Friday, 7:30 AM to 4:30 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a detail-oriented and customer-focused Operations Coordinator to support our sales and operations teams. This role involves managing customer interactions, coordinating orders, and ensuring seamless communication between internal teams. The ideal candidate will thrive in a fast-paced environment and bring strong organizational and multitasking skills.

Key Responsibilities:

  • Handle customer inquiries via phone and email (50-75 calls/day and 50-75 emails/day).
  • Accurately enter customer orders into the companys ERP system.
  • Coordinate with sales and operations teams to ensure timely fulfillment of orders.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Identify and resolve issues or delays in order processing.
  • Support the development and improvement of operational processes.
  • Monitor and follow up on pending orders to ensure customer satisfaction.
  • Assist with special projects or tasks assigned by the Operations Manager.


Qualifications:

  • Proven experience in customer service, administration, or operations roles.
  • Strong proficiency in Microsoft Office Suite (Teams, Outlook, Excel).
  • Excellent verbal and written communication skills.
  • Superior organizational and multitasking abilities.
  • Ability to learn quickly and adapt to new systems and processes.
  • Customer-centric mindset with professional phone and email etiquette.


Preferred Skills:

  • Neutral accent and strong phone communication skills.
  • Customer service experience, especially in transportation or trucking industries.
  • Familiarity with routing and dispatching.


Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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