Export Customer Care Executive
hace 4 semanas
Develop relationships with the Distributors and Subsidiaries in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.
What you'll get to do
Centralize the relation with the Customers in the order to cash process:
Review and provide information about the situation of their orders
Deal with SAP/e-mail orders
Review and provide logistic or descriptive information of products
Review and provide information about delivery data
Inform the customer of the out of stock that affects the orders
Review and provide information about invoice data (solve possible invoice issues)
Review and provide information about the collection and/or liability situation
Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up
Tasks within the Order & Delivery management process:
Review and unblock the orders for delivery.
Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
Review and provide info requested by the Customer
'Transport' management:
Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring
Review and provide info requested by the Customer
Invoice management
Review and unblock the orders for invoicing and generate the billing document.
Overdue or Bad debt:
Decision of the action to be taken together with Sales Team and Implementation of the agreed action
Claims management:
Claim reception and analysis (Check with Commercial conditions, pricing...)
Creation of Credit/Debit note in the system
Credit / Debit note billing and AR compensation
Take care and register customer complaints
Customer relationship
Day to day communication:
Responsiveness, provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.
We'd love to meet you if you have
Experience: Minimum 2 years in a similar job
Education: Degree
Languages:Spanish and English very fluent
A few things you'll love about us
Hybrid work policy An entrepreneurial, creative and welcoming work culture
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