Head of Customer Care
hace 3 semanas
**Mission**:
Notre équipe Customer Care est chargée de:
- Onboarder les nouveaux clients sur notre plateforme
- Former les utilisateurs à l’utilisation du logiciel
- S’assurer d’un taux d’utilisation maximal
- Apporter support et accompagnement aux clients
- Maximiser la rétention
**Nous avons besoin de toi pour**:
- Manager l’équipe Customer Care (5 pax, 10 fin 2023)
- Monitorer, piloter et suivre la performance de l’équipe CS
- Etre le point d’escalation des sujets du top 10
- En tant que Head Of, être membre pro-actif dans la construction de la stratégie globale
**Profil recherché**
Tu as:
- Un bon sens du managament
- Une solide expérience en Customer Service ou Support
- Une vraie appétence pour la tech
- 4 de ces 5 qualités : motivation rigueur ambition humilité immortalité
**=> ce poste est fait pour toi
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