Head of Customer Care

hace 3 semanas


Barcelona, España Tool4staffing A tiempo completo

**Mission**:
Notre équipe Customer Care est chargée de:

- Onboarder les nouveaux clients sur notre plateforme
- Former les utilisateurs à l’utilisation du logiciel
- S’assurer d’un taux d’utilisation maximal
- Apporter support et accompagnement aux clients
- Maximiser la rétention

**Nous avons besoin de toi pour**:

- Manager l’équipe Customer Care (5 pax, 10 fin 2023)
- Monitorer, piloter et suivre la performance de l’équipe CS
- Etre le point d’escalation des sujets du top 10
- En tant que Head Of, être membre pro-actif dans la construction de la stratégie globale

**Profil recherché**

Tu as:

- Un bon sens du managament
- Une solide expérience en Customer Service ou Support
- Une vraie appétence pour la tech
- 4 de ces 5 qualités : motivation rigueur ambition humilité immortalité

**=> ce poste est fait pour toi


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