Security Managed Services Engineer

hace 4 semanas

Barcelona, España NTT America Solutions, Inc. A tiempo completo

Want to be a part of our team?

The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

  • Proactively monitors the work queues

  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA

  • Updates tickets with resolution tasks performed

  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner

  • Captures all required and relevant information for immediate resolution

  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems

  • Communicates with other teams and clients for extending support

  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record

  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift

  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

  • Works with automation teams for effort optimization and automating routine tasks

  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc

  • Identifies problems and errors before they impact a client’s service

  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting

  • Leads and manages all initial client escalation for operational issues

  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items

  • Ensures all changes are carried out with proper change approvals

  • Plans and executes approved maintenance activities

  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles

  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

  • May also contribute to / support on project work as and when required

  • May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

  • Hands on experience with Cisco ISE, Fortinet, Checkpoint and F5 as main preferred technologies.

  • Ability to communicate and work across different cultures and social groups

  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

  • Ability to maintain a positive outlook at work

  • Ability to work well in a pressurized environment

  • Ability to work hard and put in longer hours when it is necessary

  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

  • Ability to adapt to changing circumstances

  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

  • Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role

  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have.

  • Fluent English is mandatory

Required Experience:

  • Moderate level years of relevant managed services experience handling Security Infrastructure

  • Moderate level knowledge in ticketing tools preferably Service Now

  • Moderate level working knowledge of ITIL processes

  • Moderate level experience working with vendors and/or 3rd parties

Skills Summary

Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), TCP/IP Networking

What will make you a good fit for the role?

Workplace type :

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success

  • [Vee-64] - Security Managed Services Engineer

    hace 2 semanas

    Barcelona, España Ntt A tiempo completo

    .Want to be a part of our team?The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service...

  • Security Managed Services Engineer

    hace 4 semanas

    Barcelona, España NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Support & Managed Services Engineer

    hace 7 días

    Barcelona, España Sdi Digital Group A tiempo completo

    Why Choose TD SYNNEX : As a Fortune 500 global corporation , operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. About the...

  • Application Security Engineer

    hace 3 semanas

    Barcelona, España TD SYNNEX A tiempo completo

    **Application Security Engineer** TD SYNNEX Corporation, a $60B global distributor is dedicated to protect the enterprise and our supply chain partners from cyber security risks. That's especially true today as new risks and complexities brought on by regulatory mandates, rapidly evolving technologies, and the digitalization of business operations are...

  • Senior Security Engineer, Barcelona

    hace 3 semanas

    Barcelona, España Michael Page A tiempo completo

    Senior Security Engineer en Barcelona.Perfil buscado (Hombre/Mujer) Drive projects related to design plan and build for new or existing security solutions. Manage technical projects and provide expertise in consulting on technical initiatives. Effectively communicate with project management team members as well as IT partners and stakeholders. Provide...

  • Senior Security Engineer, Barcelona

    hace 3 semanas

    Barcelona, Barcelona, España Michael Page A tiempo completo

    Senior Security Engineer en Barcelona.Perfil buscado (Hombre/Mujer) Drive projects related to design plan and build for new or existing security solutions. Manage technical projects and provide expertise in consulting on technical initiatives. Effectively communicate with project management team members as well as IT partners and stakeholders. Provide...

  • Senior Security Engineer

    hace 2 semanas

    Barcelona, Barcelona, España Page Group A tiempo completo

    Perfil buscado (Hombre/Mujer) Drive projects related to design, plan and build for new or existing security solutions. Manage technical projects and provide expertise in consulting on technical initiatives. Effectively communicate with project management, team members, as well as IT partners and stakeholders. Provide guidance for operation and support as 3rd...

  • Security Engineer

    hace 3 semanas

    Barcelona, Barcelona, España Aizon A tiempo completo

    Who we are Aizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what...

  • Ot Security Engineer

    hace 6 días

    Barcelona, España Arxada A tiempo completo

    Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the...

  • Security Engineer

    hace 3 semanas

    Barcelona, España Aizon A tiempo completo

    Who we are Aizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence. Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch...

  • Application Security Engineer

    hace 3 semanas

    Barcelona, España QAD A tiempo completo

    Job Description QAD is seeking an Application Security Engineer . As an Application Security Engineer, you will contribute to ensuring the security and integrity of our organization's applications and software systems. You will assist in identifying security vulnerabilities, conducting risk assessments, and implementing security measures to protect...

  • Hp Partner Managed Services Program Manager

    hace 5 días

    Barcelona, España Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Strategically drives a broad range of complex Managed Services, Channel programs, supply chain processes, which may include import/export operations, typically for large or complex global business unit. - Identifies opportunities for process improvement, develops recommendations, and converts recommendations into compelling new...

  • Application Security Engineer

    hace 2 semanas

    Barcelona, España Magic Media A tiempo completo

    Magic Media is a pioneering media, entertainment and tech group powered by creativity and innovation. We have a physical presence in 14 countries and expertise in the areas of art, animation, cybersecurity, game development, software development, VFX and video production amongst others. We work with leading developers and publishers within the games and tech...

  • Senior Security DevOps Engineer

    hace 6 días

    Barcelona, España King.com A tiempo completo

    **Craft**: **Your Platform** **Your Mission** Activision, the publisher of the hit Call of Duty franchise, is looking for a passionate Security DevOps Engineer to join our Activision Blizzard King (ABK) Security Architecture and Engineering function. If you are an avid gamer with a security and systems engineering background, come be a part of our team....

  • IT Security Engineer

    hace 2 semanas

    Barcelona, España Mindpal A tiempo completo

    We are looking for IT Security Engineer Responsibilities:Implementation, management, and monitoring of IT security measures and protections within the organizationAnalysis and evaluation of potential threats, designing and implementing security solutionsMonitoring IT infrastructure to identify security vulnerabilities and taking appropriate corrective...

  • Security Engineer

    hace 6 días

    Barcelona, España Iwantic A tiempo completo

    Barcelona,Barcelona Desde la división de IT&Cloud estamos buscando un/a ** Security Engineer** para una importante empresa (cliente final) del sector sanitario con sede en Barcelona. **¿Qué harás?** - Diseñar las soluciones de seguridad de red automatizadas, de alta disponibilidad y tolerantes a fallos (cortafuegos, proxy, WAF) - Definir procesos,...

  • Information Security Engineer

    hace 2 días

    Barcelona, España ConexusDX A tiempo completo

    **Job description**: Conexus are currently working with a global food & beverages manufacturer who are searching for a Workplace Security Engineer to join their team in remotely on an initial 6 month contract, with further extensions highly likely. This position will require occasional travel (maximum 1 week per month) to Barcelona, with expenses paid for...

  • Application Security Engineer

    hace 2 días

    Barcelona, España Wolters Kluwer A tiempo completo

    Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. We are seeking a...

  • Senior Application Security Engineer

    hace 2 semanas

    Barcelona, España QAD A tiempo completo

    Job Description QAD is seeking a Senior Application Security Engineer . As an Application Security Engineer, you will play a critical role in ensuring the security and integrity of our organization's applications and software systems. You will be responsible for identifying and mitigating security vulnerabilities, conducting risk assessments, and...

  • Customer Solution Engineer, Premium Network Services

    hace 6 días

    Barcelona, España Colt Technology Services A tiempo completo

    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Customer Solution Engineer (CSE) **Job Title**: **Customer Solution Engineer**: **Reporting to**: **Manager, Premium Network...